Job description
Ensure the provision of optimal user support on all IT network infrastructure within company
Maintain customer’s IP/MPLS IT network and troubleshooting, provide L2 technical support. Maintain Firewall devide and support L2 technical support.
Implement router,switch,firewall device data configuration, software upgrade and network design and core network expansion.
Propose HLD,LLD documentation for network design.
Coordinating Risk assessment, Change advisory, Interdepartmental workshops and Customers’ communication on changes with high impact;.
Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
Provide guidance and manage the performance of subordinates (where applicable).
Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Network Infrastructure Support.
Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
Perform any other duties as assigned by the Manager, Network Infrastructure Support.
Desired Skills and Experience
First degree or equivalent in a relevant discipline.
Minimum of (4) years relevant work experience on Cisco network and firewall device, Such as Cisco Routers (CRS-1, ASR9000, ASR1000, 12000, 7500, 7600, 7200, 3800, 3600, 2800), Cisco Switches (Nexus 7k, Nexus 5k, Cat6K, Cat5K, Cat4K, 3XXX), Cisco FW (ASA 55XX, FWSM, ASA SM ),etc.
Have good knowledge and understanding on IP/TCP, MPLS, routing protocol of BGP,OSPF,ISIS,RIP, LAN technology.
CCIE certification of Service Provider and Router&Swtich (advantage
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