Department: Information Technology Report to: IT Manager Grade: Manager Supervises: Help Desk Support Team Internal Working Relationship: All Departments External Working Relationships: Vendors, Consultants; Service providers Job Summary
The Network Administrator is responsible for the IT Network infrastructure, identifying network requirements, installing upgrades, monitoring network performance, and coordinating network based projects across the organization.
The job holder interacts with service providers to ensure that seamless and quality data/voice services are delivered to meet the organization’s requirements.
Key Accountabilities Network Infrastructure Administration:
Manages all network infrastructure and ensure reliable network access
Ensure network security by maintain supporting documentation where applicable
Ensure that all IOS switches / Router are constantly updated
Performs backups configurations of all network infrastructure devices.
Supervise telecommunication support for data and voice connectivity
Monitor the communication link from head office to all remote sites or locations; ensure the communication link is up and running.
Remote VPN Support:
Provide/manage VPN and secured access for all local and remote users.
Ensure connectivity for remote users
Ensure that all VPN traffics are secured and well encrypted.
Vendor Engagement and Performance Management:
Verify materials provided by vendors for authenticity
Supervise work done by vendors and ensure performance in line with requirements, specification and contract; ensure vendors on site work meets the required safety regulations
End User Support:
Provide support to end users for timely resolution of network issues
Ensure end users access to required network infrastructure
Job Requirements Qualifications:
B.Sc / HND in Computer Science or any relevant discipline.
Relevant professional certification e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP).
Experience:
Minimum of 3 to 4 years of IP network management and implementation experience.
Ability to deploy and configure a large scale enterprise network.
Knowledge, Skills & Competencies:
Knowledge of multi-vendor network and infrastructure solutions; Cisco hardware configurations and maintenance; firewalls and security appliances
Network configuration, monitoring and troubleshooting
Switching and routing configuration
Windows user support; Microsoft Office tools (MS Word, Excel, e.t.c), outlook email configuration and support
Management of wireless network devices and solutions; general computer hardware troubleshooting repair and maintenance.
Network device management/maintenance
Analytical and problem solving skills
Interpersonal and communication skills
Personal Attributes:
Creative; solution-driven; team player
Key Performance Indicators (KPI):
Ability to deliver on assigned network related tasks and projects
Quality documentation of network related activities
User satisfaction
Average time to resolve an incident
% of issues resolved
% of user updates or backups within target times
Physical & Other Requirements:
Occasional travel maybe required.
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Use the emails(s) below to apply Applicants should send their applications and CV’s (PDF format) with the position title as the subject. Note: Only qualified candidates will be contacted.
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