Job Details
•To plan, manage, lead and direct the Mortgages business within Retail Clients •To manage E2E mortgage TAT •To manage the E2E mortgage security perfection process up until deed of legal mortgage has been granted and released •To drive efficiencies to better deliver products and services to clients. •Responsible for acting in a senior capacity as part of the operations team and creating effective controls/maintaining procedures for mortgage perfection operations activities •Meets mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving mortgage problems; identifying mortgage loan system improvements. •Liaise with Country Operations Team in the mortgage perfection process from processing to closing •Mortgage clients’ queries. Handle all matters relating to account servicing including complaints, inquiries. •Liaison with clients on status of mortgage perfection
AD-Hoc- •Understand the Mortgages Product Specifications and CAD’s where you identify gaps or inconsistence with Business strategy advise the product team for correction. •Recommend any changes required to meet target customer segments’ expectations and ensure compliance with Bank policies and guidelines. •Data mining existing customer database to better understand customer profiles and behaviour to profitably exploit opportunities •Ensure Mortgage loans are processed within agreed Turn-around-times from application stage to BFL issuance •Manage the Security Perfection Status monthly report
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