Job Summary:
The Merchant Acquisition and Growth Manager will play a crucial role in expanding Payzeep’s merchant network and driving transaction volume on our platform. This role involves end-to-end management of the merchant lifecycle, from onboarding and activation to retention and growth. You will focus on acquiring high-value merchants, e-commerce businesses, and online merchants, providing them with tailored payment solutions, including POS terminals and web payment integration.
Key Responsibilities:
Merchant Acquisition:
Develop and execute a comprehensive merchant acquisition strategy targeting various segments, including high-value merchants, e-commerce businesses, and online retailers.
Identify and pursue leads through online channels, industry events, referrals, and partnerships.
Create compelling marketing and sales materials showcasing the benefits of Payzeep’s payment gateway platform.
Onboarding and Activation:
Design and implement a seamless onboarding process for new merchants, ensuring a positive first experience and rapid activation.
Guide merchants through the technical integration of Payzeep’s payment solutions, including POS terminal setup and web payment integration.
Provide comprehensive training and support to merchants on using the platform and its features.
Relationship Management:
Build and maintain strong relationships with merchants, acting as their primary point of contact.
Proactively address merchant queries and concerns, providing timely support and solutions.
Conduct regular account reviews to identify opportunities for growth and optimization.
Product and Service Adoption:
Encourage merchants to adopt the full range of Payzeep’s payment solutions, including POS terminals, web payments, mobile payments, and other relevant channels.
Stay informed about new product developments and proactively introduce them to merchants.
Analyze merchant transaction data to identify opportunities for cross-selling and upselling.
Retention and Growth:
Implement strategies to maximize merchant retention and minimize churn.
Develop loyalty programs and incentive schemes to reward active merchants and encourage continued platform usage.
Monitor merchant satisfaction and gather feedback to improve services and address pain points.
Key Performance Indicators (KPIs):
Number of merchants onboarded
Merchant activation rate
Transaction volume and value processed through the platform
Merchant retention rate
Number of payment channels adopted per merchant
Customer satisfaction scores
Revenue generated from merchant services
Qualifications:
Bachelor’s degree in Business Administration, Marketing, or a related field.
3+ years of experience in merchant acquisition, payment processing, or fintech sales.
Proven track record of success in acquiring and onboarding merchants.
Strong understanding of the Nigerian payments landscape and e-commerce ecosystem.
Excellent communication, negotiation, and relationship-building skills.
Technical proficiency with payment gateways, POS terminals, and web payment integration.
Data-driven and analytical, with the ability to track KPIs and make data-informed decisions.
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