Job ProfileTo carry out coordination of all Installation activities and ensuring excellent standard of service and high level of customer satisfactionKey Responsibilities
Preparation of installation quotation
Attend to all products and services inquiries by both potential and existing clients
Document and maintain up-to-date records such as customer account information, customers feedback, maintenance feedback, sub-contractor records, project files, maintenance records etc
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Analyze customers’ needs and collect customers’ information in order to recommend products & services to improve sales
Initiate required action for response to customer service requests for maintenance/installation services, communicate same to the appropriate personnel/departments and ensure prompt feedback
Manage installation activities by planning/scheduling daily maintenance/installation activities.
Key Requirements
Must have B.Sc in Mechanical Engineering (Additional relevant certification/Masters degree is a plus)
4-6years professional and relevant work experience
Must presently reside in Lagos
Must possess Practical and strategic planning ability
Attention to detail
Time management and prioritization
Excellent interpersonal and communication skills
Telephone etiquette
High ability to Multi-task
Customer Focus
Initiative & Resourcefulness
Must be very young, smart and agile
Must be cultured, analytical and meticulous
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