Job Description
Attend politely and courteously to all walk-in clients irrespective of their status, dressing, request or attitude.
Acquaint self with all company’s products and services.
Advise customers on available organization’s products
Build positive and productive relationship with clients.
Inform your reporting line manager of every client issues and resolutions experienced at the end of every work day. Note for urgent ones, please immediately notify the Store manager.
Attend to clients’ inquiries and complaints. Provide client support services in accurate and timely fashion
Maintain high level of professionalism and competence in every client interaction
Work in compliance with company policies and procedures
Present and portray a positive image of the organization, its products and services to clients
Be familiar with the products and their prices.
Recommend potential products or services to the store manager by collecting customer information
Work together as a team with other colleagues.
Carry out tasks – sell, cleaning, run office errands, arrange and other company related tasks assigned to you by the store manager.
Manage Inventory records
Issue inventory to Wholesale team
Receive inventory from Headquarters and verify
Provide periodic low stock reports and give regular updates on stock level to the store manager
Analyze inventory movement
Restock retail shelves
Skills and Competence
Communication: Excellent communication and people skills
Customer service: Have a strong commitment to customers and ensure you get familiar with them on name basis
Product: Be familiar with the items on display, their prices, functions and value.
Sales: Everyone that walks into the store is a potential customer therefore you should be able to make sales pitch that eventually lead to sales
Responsibility: Develop a sense of responsibility towards company property and items for sale
Be able to work under pressure especially during peak period
Be punctual
Reporting line:
Report directly to the Head of Retail and the Head of Accounts/Internal Control
Applicants should send their CVs to cv@aquarianconsult.com
Apply via :
cv@aquarianconsult.com
