Job Description
Responsible for ensuring that a service meets the established standards of quality including timeliness in service delivery, precision in cleaning, pressing, and packaging.
Main Job Task and Responsibilities
Uphold defined quality assurance policies and procedures
Implement the business quality assurance standards
Devise procedures and directions for recording and reporting quality
Implement quality inspection system
Plan and inspect job done to ensure finished service quality
Document internal audit and other quality assurance activities
Investigate customer complaints and operations non-conformance issues
Recommend and monitor corrective and preventive actions
Assure ongoing compliance with quality and industry regulatory requirements
Education and Experience
OND minimum HND preferred
Minimum of 2 years Quality assurance experience
Experience in dry cleaning is an added advantage
Computer skills (Microsoft Office)
Key Competencies:
Attention to detail
Communication skills-verbal and written
Problem analysis and problem solving
Planning and organizing
Customer service orientation
Teamwork.
Interested and qualified candidates should send their CV’s to: favourg@mastercareint.com
Apply via :
favourg@mastercareint.com
