Job Description
We are a multibillion naira fast growing hospitality company looking for highflying Management Consultants to join our Management Team. Our operations spans across a number of locations with rapid expansion plans to penetrate more locations in short and medium term. We are seeking self-motivated, result oriented and creative management Consultants who would lead the articulation and execution of strategic customer care initiatives in the Organisation as we position ourselves to maintain sustained growth, profitability and our position as a market leader in our industry.
The successful candidate will report directly to the Chief Executive Officer (CEO) with the primary responsibility of developing and coordinating customer service related strategies and initiatives from conceptualization to roll-out.
• He will help implement strategies experience as well as coordinate strategic initiatives to better leverage the efforts of restaurant Managers across the outlets.• Devices several and modern ways of fostering cordial relationship between customers and company: retaining and improving customers experience during and outside the premises. Promote and foster positive customer service and effectively address all customer related concerns, and issues in a timely manner. • Adapt materials and programs to support all the outlets requirements and assist with operational procedures, training and requirements as new systems, equipment, technology, menu, etc. are rolled out. • Assist Restaurant Manager in addressing inconsistencies in operational materials and standards which forms the bulk of customer complaints, evaluate and coach customer facing eatery staff in methods to improve accuracy.
Qualifications
Qualifications and Experience requirements
• A good first degree in any relevant discipline from a reputable institution.• Minimum of 7 years in a senior supervisory or managerial role in a professional service/consulting organisation• Relevant industry experience will be an added advantage• Can-do attitude with strong problem solving and leadership skills• Must possess unwavering integrity and be of upstanding character
Additional Information
Candidates who do not meet the above criteria need not apply.
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