Job Opening ID: ERJ581 Reporting Lines: Maintenance Manager/ Operations Supervisor Manager Direct Report: Maintenance Officer Job Profile
The job incumbent maintains building systems and equipment by completing preventive maintenance schedules; restoring, repairing, rebuilding, or replacing faulty or inoperative components and parts in building systems and equipment; and supervising staff to ensure the smooth running of all building systems in accordance to Company standards and specifications.
Key Responsibilities Technical Tasks:
Evaluates functionality and reliability of machinery, equipment and building systems by conferring with operating departments; identifying problems and requirements and resolving all issues.
Maintains function and reliability of machinery, equipment and building systems by implementing a preventive maintenance program; operating and testing systems and equipment; restoring, repairing, rebuilding, or replacing faulty or inoperative components and parts.
Improves function and reliability of facility systems and associated equipment by studying performance results; identifying, recommending, and implementing changes, expansions, and additions
Customer Service:
Greet and provide a high level of customer service to visitors and fellow employees
Effectively manage all complaints and ensure that processes are put in place to prevent future recurrences
Compliance:
Maintains safe and healthy work environment by following standards and procedures; complying with legal codes and regulations
Adhere and ensure that all subordinates adhere to all company safety principles and guidelines
Maintain confidentiality on the company’s business affairs at all times
Ensure punctuality
Adhere to all staff and company policies
Actively participate in training related to role.
Communication:
Ensures effective communication between staff by maintaining a secure and friendly working environment
Establish and maintain effective inter-departmental working relationships
Attend all required meetings when and where required
Provide accurate and timely information when and where required
Communicate courteously
Co-ordination/Leadership:
Contribute to the development of maintenance budget and ensure compliance.
Provides guidance to maintenance technicians.
Support and facilitate control on operational costs.
Guides and trains the subordinates on a daily basis to ensure high motivation and economical working environment.
Key Requirements
Minimum of an Engineering Diploma or its equivalent
3-5 years work experience in a mega facility or a full-service mega hotel; and a minimum of 2 years in a similar role.
Knowledge and experience of building systems and equipment is mandatory
Good understanding of technical principles and regulations
Communication skills, customer orientation
Good leadership skills.
Intercultural sensitivity
Fluent English
Key Competencies:
Job knowledge
Troubleshooting
Equipment Maintenance
Job Scheduling
Effective communication
Good interpersonal skills
Customer focus and delivering expectations
Attention to detail
High Energy
Multi-tasking
Teamwork orientation
Task focus and methodological work approach
Compliance
Management skills
Technical leadership
Key Performance Indicators (KPI):
Reduced overtime worked against plan
Schedule compliance
Reduced time taken to answer maintenance calls
Budget compliance
Critical Equipment availability
Reduced number of breakdowns (Unplanned maintenance)
High production equipment performance.
Personal cleanliness and Hygiene.
Positive feedback and good interactions with employees and guests.
Prompt and accurate reports on all accidents and related incidents.
Punctuality at work and attendance of all required meetings.
Adherence to all staff and company policies.
Effective communication with employees and guests.
Maintains confidentiality of all company and employee information.
Positive output and high productivity of subordinates.
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