Key Responsibilities:
Operational Management: Oversee all aspects of lounge operations, including staff scheduling, inventory management, and maintenance of facilities to ensure a smooth-running environment.
Customer Experience: Provide exceptional guest service by managing guest relations, handling complaints, and ensuring that customer satisfaction is at the forefront of all operations.
Staff Supervision: Recruit, train, and supervise staff, including bartenders, servers, and support staff. Set performance expectations and foster a positive team environment.
Financial Oversight: Monitor and manage budgets, control costs, track sales, and prepare financial reports to ensure profitability.
Inventory and Supplies: Manage ordering and inventory of beverages, food, and supplies, and coordinate with suppliers to ensure consistent stock levels.
Event Management: Coordinate special events, private bookings, and promotions to enhance guest experience and increase lounge revenue.
Health & Safety Compliance: Ensure compliance with health, safety, and hygiene standards, as well as local regulations for a secure and enjoyable guest environment.
Marketing & Promotions Support: Collaborate with the marketing team to develop promotional activities, loyalty programs, and other initiatives to attract and retain customers.
Reporting: Maintain records, prepare reports, and analyze data on sales, inventory, and customer feedback to support business growth and continuous improvement.
Qualifications:
Bachelor’s degree in Hospitality, Business Administration, or a related field (OR equivalent work experience).
Minimum of 3-5 years of experience in hospitality management, preferably in a lounge, bar, or restaurant setting.
Strong leadership and team management skills with the ability to motivate staff to achieve goals.
Excellent customer service and interpersonal skills, with a passion for delivering a high-quality guest experience.
Strong organizational, problem-solving, and multitasking abilities.
Knowledge of POS systems, financial reporting, and inventory management.
Familiarity with health and safety regulations in hospitality.
Key Competencies:
Communication: Strong verbal and written communication skills to effectively interact with guests, staff, and stakeholders.
Attention to Detail: Ensure all aspects of the lounge are up to standard and contribute to an upscale, luxurious environment.
Problem-Solving: Ability to resolve issues swiftly and professionally to maintain guest satisfaction.
Adaptability: Flexibility to adjust to the demands of a fast-paced lounge environment, including working nights, weekends, and holidays.
Interested and qualified candidates should forward their CV to: hr@freemedigital.com using the position as subject of email.
Apply via :
hr@freemedigital.com
