Job Responsibilities
Identify problems in operations process and resolve them in quickly and timely manner.
Respond to customer enquiries daily and assist customer with making trace request.
Allocate routes to carriers based on vehicles category and ensure proper running & maintenance of vehicles
Ensure timely and safe delivery of consignment to the right destinations
Prepare monthly and yearly transporters’ performance report
Ensure transporters’ master file is constantly updated
Ensure a standard freight rate model is in place and is adhered to
Liaise with Safety Manager for quarterly safety briefing to transporters and drivers
Liaise with government vehicle inspection officer (VIO) to update road worthiness standards
Prepare daily, weekly and periodic reports
Keep up to date knowledge of company ops/services.
Monitor and ensure all operations are completely and properly documented.
Ensure complete/accurate rendering of cash proceeds.
Coordinate pickup and delivery operation and ensure proper maintenance of company equipment.
Ensure compliance with company standard operating procedures and relevant government agencies.
Job Objectives
Manage the general activities in the department for optimum output and profitability.
Coordinate and ensure a conducive environment for all operations and staff to work through a personal cordial relationship with relevant agencies to our operations.
Lead and motivate workforce towards achieving defined goals and objectives
Job Grade Level
• Operations
Skills Requirements
• Excellent leadership and management skills
• Excellent decision making, problem solving and conflict management skills
• Must be a team player, with superior training, development and delegation skills
• Must also be able to work well with employees at all levels and promote idea sharing and an open door policy.
• Effective analyst and problem solver.
• Excellent Financial management skills
• An excellent understanding of the industry
Professional Requirements
A Bachelor’s degree or Higher National Diploma in relevant field
A Master degree or relevant management courses
Minimum, 5 years experience in haulage/logistics
Minimum, 5 years experience in personnel management including hiring, supervision and evaluation.
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