Reports to: GSC NEAR Market Lead Affiliate/Department/Location: GSC (Global Supply Chain), AFME / Nigeria Job Descriptions
Execute the operations of logistics and import of Biopharmaceutical products to Nigeria.
Execute customer service and order processing activities.
Ensure supply and distribution of all products in Nigeria supporting Pfizer’s local business strategies, objectives and by developing and implementing required solutions in alignment with Global supply Chain functions’ practices and in compliance with Pfizer’s standards in logistics, customs, trade, security, EH&S (Environment, Health & Safety) and quality as well as any applicable laws and regulations (Local, US or International) .
Support the Demand Planner in the management of demand planning, supply & inventory planning.
This position requires coordination and collaboration of different parties i.e. supply points, LSP (Logistics Service Provider), regulatory, sales, marketing and finance for demand, supply and inventory planning and logistics and distribution activities.
Key Accountabilities Import & ELC to Market Operations:
Use BI report to check ELC inventory for the Market, reconcile with Demand planner, production versus receipts
Process third party distributor orders in conjunction with ELC customer service
Liaise as required with distributor on their orders
Ensure shipping documents sent to customers are accurate
Responsible for import clearance process and ensure documents are available for importation and clearance according to agreed KPI’s with clearing agent
Confirm deliveries to the Distributor Warehouse
Reconcile Products with Distributor on receipt at the warehouse
Ensure with the Regulatory department that all MOH permits for imports and exports are promptly processed
Responsible for trade and customs compliance in line with Pfizer, GSC and any applicable laws and regulations (Local, US or International)
Release and Quality Operations management:
Provide to Quality Operations department details of product receipts
Follow up on the system release process so that products are available for sale
Reconcile all samples in the system
Logistics Operations:
Monitor operational performance of the LSP (Clearing agents, other third party service providers) against agreed service levels and implement required corrective actions when deviations occur, whilst focusing on maintaining customer satisfaction. Hold monthly business review with LSP to discuss KPI’s and related improvements
Work with banks on importation documentation
Work with Regulatory Affairs Manager and LSP to ensure consistent compliance with required regulations, policies and procedures, and Pfizer standards for quality, facilities and cargo security, dangerous goods, controlled products, temperature controlled and high value products and EH&S for goods in transit . This includes all applicable local, US, regional or international laws
Maintain and accurate database and follow up on all customer enquiries and complaints by addressing to LSP, ELC or supply sites.
Work on payment on Government Levies, Clearing agent fees and insurance premiums , and Regulatory agency fees
Follow up on exchange control documents for intercompany payment
Customer Service Activities:
Liaises with the Distributors for order processing as required
Monitors product transfer to distributor inventory
Collect proof of delivery
Handles internal and external Customer inquiries and complaints
Coordinates monthly and quarterly meetings with the logistics service providers
Specialty And Cold Chain Management:
Ensure appropriate validation supporting the storage and movement of temperature sensitive products.
Ensure appropriate packaging materials
Monitoring devices and data reporting
Ensure the standard operating procedures for cold chain product handling are followed
proper communication with all stakeholders
Systems:
Create and receive purchase orders in the system
Make postings into appropriate ERP and other supply systems as might be required
Process orders in E1
Process invoice and credit notes
Work with Above Market planning team in data integrity
Support Functions:
Continuous improvement and market excellence champion
Support Demand Planning and Inventory Management
Give support in Logistics and Supply Operations across the East and West SSA markets as might be required.
Act as back up for Demand planner
Job Specific Competencies And Business Skills
Acts Decisively
Seizes accountability
Grows self
Change Agile
Self Awareness
Commits to one Pfizer
Holds people accountable
Commercially astute with strong business acumen
Anticipates customer and market needs
Strong analytical and issue resolution skills
Negotiation Skills
Proactive and result oriented
Strong team work orientation required
Ability to work effectively in an environment of competing priorities.
Strong communication skills and lead cross functionality
Ability to interact and build effective relationships at all levels of the organization
Computer literate with extensive spreadsheet, data analysis, reporting and presentation skills
Implementation and execution skills
Metrics development monitoring and control
Innovative, ability to pass good judgment
Personal Learning
Business Experience And Qualification
Bachelors degree/HND required – preferably in Business Administration, Sciences, Operations Management, Supply Chain or Logistics Management
5 years experience in similar roles in supply chain, logistics or operations management in a multinational organization or a pharmaceutical healthcare industry is a preference
Experience in using ERP software packages for order management is a preference
Proficient in spoken and written English
Apply via :
pfizer.wd1.myworkdayjobs.com
