Position Summary & Key Areas of Responsibility
This position reports/ works very closely with the Services Parts Operations Manager helping him manage day to day operational issues
Co-ordinates and works on escalation, daily metrics, operational financials issues, internal reviews and daily tracker on various activities including ongoing projects.
Works with remote teams to process customer orders which include order input, resolving order holds, and notifying customer of delays.
Provides parts availability, order status, customer pricing and part number information to internal customers.
Reports quality issues/concerns to appropriate personnel.
Collaborates with other division subject-matter experts to uncover root causes of problems and assists with resolution.
Generates reports, captures information, and records data using desktop tools. Work on understanding and evaluating vendors’ invoices be able to check discrepancy if any.
Maintains a comprehensive knowledge of assigned processes and procedures.
Basic Qualifications
Proficient in MS Applications
A University Degree or
Related Customer Service Experience
Fluent in English
Preferred Qualifications
2 years’ experience in Customer Service
A Master’s Degree
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