Position Purpose: To provide learning management system (LMS) administration and support, intranet web administration and support, and technical training for faculty, staff and students. Key Responsibilities: • Provide learning management system (LMS) training and support to faculty and students. • Research and resolve LMS functionality issues. • Collaborate with peers at other institutions to determine and facilitate best practices. • Design and maintain official, accurate, and up-to-date Web and Internet presence. • Maintain and operate various technologies used in the delivery of instructional and/or interactive programs and courses. • Provide Level 2 support of computer systems and network problems, including answering questions, providing advice, and troubleshooting. • Specifically assist Help Desk personnel (Level 1) solve basic technical problems; investigate and seek solutions to complex issues and perform onsite installation or replacement of various hardware components, software repair, diagnostic testing, etc. • Give individual or group instruction to users or make arrangements for instruction of software or systems. • Configure workstations, system hardware and software, and provide technical assistance. • Assist in determining hardware, software needs and upgrades. • Track escalated user problem and inform the user of the status. • Log all client problems and solutions. • Display empathy and positive regard for others in written, verbal and non-verbal communications. • Work effectively with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication. • Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions. • Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility. • Dress appropriately for a workplace with frequent customer service interaction and community outreach. • Meet all required standards of confidentiality and safety.
Qualifications
• At least two years of direct, on-the-job experience working with computer applications, operations, and systems. • Must have a broad knowledge of Microsoft operating systems, basic networking principles, web browser, email client, and integrated office suites (e.g. Word, Excel, Access). • Knowledge and expertise with Internet development tools such as Adobe Dreamweaver. • Knowledge of hardware and associated peripherals (printers, scanners, video, etc.) installation, troubleshooting, and repair procedures. • Knowledge of software configurations and problem solving methods needed to diagnose and resolve web technology problems. • Able to supervise and train technology users and work cooperatively with others • Able to handle detail oriented work while meeting schedules and deadlines. • Attention to details, decisiveness, good judgment, strong organization skills, good written communication skill. • Ability to maintain composure and communicate effectively under stress • Excellent working knowledge of Microsoft Word, Excel, Access, PowerPoint, e-mail applications and using the internet; • Disposed to travelling • Ability to work with minimal supervision and take initiative in pursuing departmental functions • Gets things done! Execution oriented • Focused, diligent and task oriented • Must have exceptional follow-up skills and be able to maintain focus while multitasking • Speed and versatility • Team Building • Values others, and cultures • Self-starter and Acts with integrity • Analytical skills Added Advantage: Possess A+ certification, CCNA, Microsoft Certified Professional certificate.
Remuneration: Competitive based on experience
To apply for this position, click here
Apply via :
