LCS Segment Leader – Africa

Ref No: 3078505 Job Function: Sales Business Segment: Healthcare Sustainable Solutions Role Summary

The Segment Leader, LCS Order Management is responsible for providing direct management and “on the floor” support for the team.
The Team Manager acts as the subject matter expert for order management policies, processes and customer escalations. The Team Manager may have an assigned territory or be responsible for providing backup coverage, as needed.

Essential Responsibilities

Lead training for new and current Order Management team members and help maintain updated standard operating procedures
Direct responsibility for a Team of Order Management Specialists
Manage relationships between team members, leadership team, field teams and other functions
Analyze metrics to ensure order quality and team efficiency
Function as a subject matter expert on order management policies and procedures; ensure quotes and orders are compliant with contractual terms and conditions, controllership guidelines, and marketing promotions
Ensure the progression of orders from order entry to transfer/revenue recognition
Coach team members & perform management functions including performance evaluations
Collaborate with peers on other P&L Order Management teams to execute multi-business deals
Process requests, as needed (on a regular basis, during peak periods and/or absences as determined by the P&L)

Qualifications/Requirements

Bachelors degree
Minimum 2 years Order Management and/or Commercial Operations experience
Ability to lead and set direction for a team, including demonstrated ability to motivate, influence, and solve problems
Proven teamwork and collaboration skills
Solid interpersonal and leadership skills
Excellent strategic & tactical execution skill sets
Ability to drive change and continuous improvement
Aptitude and success in fostering solid, value-based relationships with internal and external customers
Strong organization, time management and prioritization skills
Strong Computer skills, e.g. Microsoft Excel, Word, and PowerPoint
Ability to work evenings and weekends during peak periods, travel up to 20%

Desired Characteristics:

Lean or Six Sigma experience
MBA
2 + years of order management experience
Previous direct management experience
Ability to act as a change agent; skilled in change management principles
Can effectively communicate across multiple levels of the organization
Ability to effectively resolve challenging customer escalations

Apply via :

jobs.gecareers.com