Job Description
Dreamworks Direct, Nigeria’s premier online shopping destination for ICT and lifestyle products, is seeking a talented and experienced Laptops, Desktops, & All-in-One (AIO) Technical Engineer to join our team in Ikeja, Lagos.
As a Technical Engineer specializing in laptops, desktops, and AIO systems, you will play a pivotal role in ensuring the functionality, performance, and customer satisfaction of these devices.
Responsibilities
Conduct diagnostics, repairs, and maintenance on laptops, desktops, and AIO systems to ensure optimal performance and reliability.
Troubleshoot hardware and software issues, identifying root causes and implementing effective solutions.
Install, configure, and upgrade operating systems, software applications, and drivers on laptops, desktops, and AIO systems.
Perform hardware upgrades and replacements, including RAM, hard drives, processors, and graphics cards.
Conduct quality assurance tests on refurbished or repaired devices to ensure functionality and reliability.
Provide technical support and assistance to customers via phone, email, or in-person regarding laptop, desktop, and AIO usage, troubleshooting, and repairs.
Collaborate with other technical teams to resolve complex technical issues and escalate unresolved problems as needed.
Keep abreast of the latest advancements, trends, and developments in laptop, desktop, and AIO technology.
Maintain accurate records of repairs, inventory, and customer interactions.
Requirements
Bachelor’s Degree in Information Technology, Computer Engineering, or a related field.
Proven experience as a Technical Engineer specializing in laptops, desktops, and AIO systems.
Solid understanding of hardware components, operating systems, and software applications relevant to laptops, desktops, and AIO systems.
Proficiency in diagnosing and repairing common issues such as hardware failures, software glitches, and system crashes.
Strong analytical and problem-solving skills with the ability to troubleshoot technical issues efficiently.
Excellent communication and customer service skills with the ability to interact effectively with customers and team members.
Ability to work independently and collaboratively in a fast-paced environment.
Relevant certifications in computer hardware repair or technical support will be an advantage.
Interested and qualified candidates should send their application to: retentionrecruitment01@gmail.com using the job title as the subject of the mail.
Apply via :
retentionrecruitment01@gmail.com