Reference Number: 125-NIG00091 Location: F.C.T. Abuja Department: Internal Firm Services Job Description
Resolving help desk issues/tickets viz-a-viz troubleshooting issues with printers, email, notebook hardware, applications and user network connectivity
Ensure availability for internal networks devices [ router, switches etc ]
Ensure availability for local area network connection
Escalate network availability issues to superiors
Carry out monitoring and log of network resource utilisation
Communication with clients to provide regular updates with respect to changes, outages, incident progress report
Escalate service issues that cannot be completed within agreed service levels
Support device configuration backup and other assigned tasks.
Educational Qualification
First degree or HND in Computer Science and computer related disciplines (Computer Science, Computer Engineering, Electrical /Electronic Engineering, Computer with Mathematics)
A Microsoft/Cisco certification will be a plus
Requirements
Fresh graduate (no experience) to 1 year experience
Some knowledge of network hardware (routers, switches, servers etc)
Knowledge of operating systems platforms such as Windows 2008 /Win7
Generic Skills
Good written and oral communication ability
Action planning, Motivating, Analytical mind and strong problem-solving capabilities
Ability to work independently in a highly dynamic environment and work under intense pressure.
Strong interpersonal and communication skills
Ability to train PwC users on use of computer software and hardware in both office and classroom situations
Interested and suitably qualified candidates should visit PwC’s Career Page
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