Not specified
Location: Lagos Island, Lagos, Nigeria Department: Information Technology Job Description
Fenix is looking for an experienced, highly motivated and disciplined technical support staff to join our team for our Network infrastructure and call center communications platform.
Key responsibilities will include improving the reliability, performance and availability of the existing systems (Network and call center) in a scalable and flexible manner, integrate and facilitate optimal network solutions using best practices and build effective solutions for our call centre demands.
The IT systems engineer will initially report directly to the Head of Customer Experience.
Key Responsibilities
Ensure the installation and maintenance of internal network infrastructure
Improve reliability and performance of existing network and call center systems in a scalable and flexible manner
Integrate and facilitate optimal network solutions using best practices
Build effective solutions for our call centre demands
Initiate and manage relationships with external stakeholders/vendors
Purchase of computer systems and other IT related equipment for staff onboarding
Maintenance of stock of computers and other IT related equipment belonging to Fenix
Adhoc and support assignments to ensure optimal up-time for internal stakeholders
Required Skills & Experience
Linux system administration experience
Strong system, network debugging and troubleshooting skills.
Experience working with VoIP, SIP, TDM, and related technologies
Experience with Asterisk, Kamailio etc
Custom Asterisk application development experience.
Ability to transpose service or feature descriptions into technical requirements
Experience setting up an internal network in an organisation of more than 50 people
Experience designing and developing call centre solutions
Experience customising existing call centre solutions
Ability to rapidly build and test new services and features.
Excellent written and verbal communication skills in English
Highly Desired Skills:
Working knowledge of IP networking and configuration
Good people skills
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Use the link(s) below to apply on company website.
https://www.myjobmag.com/readjob/62298/jobs/fresh-jobs-at-fenix-international