Job Summary
We are seeking a skilled and proactive IT Support / Systems Administrator to manage and maintain our IT infrastructure.
The ideal candidate will be responsible for ensuring the smooth operation of hardware, software, networks, and security systems, as well as providing technical support to end users.
This role requires strong problem-solving skills, technical expertise, and the ability to manage multiple IT-related tasks efficiently.
Responsibilities
Provide technical support to employees by diagnosing and troubleshooting hardware, software, and network issues, both remotely and on-site.
Install, configure, and maintain desktops, laptops, printers, and other IT hardware, ensuring they function optimally.
Manage and maintain servers, including setup, monitoring, troubleshooting, and performance optimization.
Monitor and maintain network infrastructure, company softwares, including routers, switches, firewalls, and wireless access points, ensuring stable and secure connectivity.
Perform routine system updates, patches, and security enhancements to keep IT infrastructure up to date and protected against vulnerabilities.
Administer and support business applications, email systems, cloud services, and enterprise software, resolving technical issues as needed.
Maintain user accounts and permissions in Active Directory, Office 365, and other authentication systems to ensure secure access management.
Implement and oversee backup and disaster recovery procedures to safeguard critical data and minimize downtime in case of system failures.
Develop and enforce IT security policies, ensuring compliance with best practices and company standards to protect against cyber threats.
Monitor system performance and proactively identify and resolve potential issues before they impact business operations.
Maintain an inventory of IT assets, tracking hardware and software licenses to ensure compliance and efficient resource allocation.
Provide end-user training and documentation on IT policies, security best practices, and software usage to enhance productivity and security awareness.
Assist in the planning and execution of IT projects, such as network upgrades, system migrations, and software implementations.
Collaborate with vendors and third-party service providers to troubleshoot technical issues and ensure timely resolution of hardware or software failures.
Conduct regular system audits and generate reports on IT performance, security risks, and infrastructure improvements.
Set up and configure VoIP phone systems and troubleshoot any connectivity or functionality issues.
Support remote work setups, including VPN configurations, remote desktop access, and cloud-based collaboration tools.
Research and recommend new technologies and IT solutions that align with the company’s business needs and enhance operational efficiency.
Ensure compliance with industry regulations and data protection laws, implementing necessary security controls and monitoring mechanisms.
Assist with IT budgeting, evaluating costs for hardware and software upgrades, and ensuring cost-effective IT procurement.
Provide after-hours support when necessary to resolve critical system issues or perform maintenance tasks with minimal disruption to business operations.
Requirements
Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred) or relevant IT certifications.
3-4 years proven experience as an IT Support Specialist, Systems Administrator, or similar role.
Strong knowledge of Windows and Linux operating systems, networking protocols, and cloud technologies.
Experience with Active Directory, Office 365 and other enterprise IT tools.
Familiarity with cybersecurity best practices, firewalls, and antivirus solutions.
Excellent troubleshooting, problem-solving, and analytical skills.
Strong communication and interpersonal skills to provide effective technical support and training to employees.
Ability to manage multiple tasks and work under pressure in a fast-paced environment.
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