Key Responsibilities
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Setting up new users’ accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritising and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Educational Qualifications & Experience Required
B.Sc or HND from a known academic institution in Business Information Technology; Business Systems Engineering; Computer Networking and Hardware; Computer Science; Computer Software Development; Information Technology; Internet Engineering; Software Engineering.
4-6 years’ experience in IT, computer networking and network support.
Functional Competencies, Skills & Requirements:
The ability to think logically;
A good memory of how software and operating systems work;
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
The ability to work well in a team;
Problem solving skills;
A strong customer focus;
The ability to prioritise your workload;
Applicants should send their CV’s to: recruitment@eriscofoodsltd.com.ng
Apply via :
recruitment@eriscofoodsltd.com.ng
