Position Overview

We are seeking a proactive and detail-oriented IT Support Officer to join our team in Abuja, Nigeria.
The ideal candidate will provide technical support and ensure the smooth operation of IT systems and infrastructure.
This role involves hands-on support with Microsoft 365, Power Apps/Automate, network management, and system administration.

Key Responsibilities

Provide first-line support for hardware, software, and network issues.
Troubleshoot and resolve IT-related problems in a timely manner.
Install, configure, and maintain IT systems and devices.
Manage user accounts, permissions, and licenses on Microsoft 365.
Ensure efficient use of applications such as Teams, SharePoint, and OneDrive.
Develop, maintain, and troubleshoot solutions using Power Apps and Power Automate.
Support process automation and workflow optimization.
Monitor and maintain network infrastructure, including routers, switches, and firewalls.
Diagnose and resolve network performance issues.
Ensure the security and reliability of servers and workstations.
Manage backups, updates, and system upgrades.
Implement cybersecurity measures and best practices.
Maintain accurate records of IT assets, incidents, and resolutions.
Provide regular reports on system performance and issues.
Work closely with other departments to understand IT needs.
Provide training and guidance to end-users on IT systems and tools.

Requirements
Educational Qualification:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Network+, ITIL) are a plus.

Experience:

Minimum of 2 years of experience in IT support or a related role.
Hands-on experience with Microsoft 365, Power Apps/Automate, and networking.

Interested and qualified candidates should forward their CV to: recruitment@marandmor.com using “IT Support Officer – Abuja” as the subject of the email.

Apply via :

recruitment@marandmor.com