Responsibilities
Provide technical support and assistance to users via phone, email, and in-person
Troubleshoot and resolve hardware and software issues
Install, configure, and maintain computer hardware and software
Monitor and maintain IT systems, including servers, networks, and peripherals
Develop and maintain technical documentation
Collaborate with other IT team members to resolve complex technical issues.
Requirements
Degree / HND in Computer Science, Information Technology, or a related field
2 – 3 years of experience in IT support or a related field
CompTIA A+ or equivalent certification
Excellent technical skills, including:
Windows operating systems
Microsoft Office applications
Hardware troubleshooting and repair
Network fundamentals (Static IP/DHCP Configurations)
Excellent understanding of SaaS platforms and cloud-based solutions.
Website Design/Development
Skilled in the use of Graphical Software (Adobe Photoshop, Adobe Firework or Corel Draw)
Document Management Skill.
Knowledge of Database Management.
Strong Ability to Multitask is a Must.
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong problem-solving and analytical skills.
Competencies:
Technical expertise: Demonstrates a strong understanding of IT concepts, technologies, and systems.
Problem-solving: Ability to analyze complex technical issues and develop effective solutions.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Customer service: Provides exceptional customer service, ensuring that users receive timely and effective technical support.
Teamwork: Collaborates effectively with other IT team members to resolve complex technical issues.
Interested and qualified candidates should send their CV to: hr@mosraenerji.com using the Job Title as the subject of the email.
Apply via :
hr@mosraenerji.com