Job Description
Accountabilities
Technical Infrastructure Management
Administer, configure, and maintain servers (physical and virtual), ensuring high availability and performance.
Manage and optimize storage solutions (SAN/NAS), including backups, data recovery, and disaster recovery processes.
Oversee deployment, security, and updates for various operating systems (Windows Server, Linux, etc.).
Monitor and troubleshoot network infrastructure (routers, firewalls, switches, and VPNs) to maintain connectivity and security.
Ensure effective use of virtualization technologies (e.g., VMware, Hyper-V) for resource optimization.
Perform routine system performance checks, capacity planning, and infrastructure upgrades.
IT Service Desk & Support Management
Lead the IT helpdesk team in providing effective end-user’s support.
Manage incident resolution processes to ensure compliance with ITIL service management standards.
Analyze and respond to reoccurring technical issues by applying proactive solutions.
Maintain SLAs for issue response, service availability, and user satisfaction.
Manage storage solutions, ensuring efficient data storage, backup, and disaster recovery capabilities.
Services Management & Processes
Design and execute ITSM processes (Incident, Problem, and Change Management) to increase operational efficiency. Document and update standard operating procedures (SOPs) for infrastructure and helpdesk operations.
Monitor IT performance using KPIs and prepare periodic reports on system health and incident trends. Security and Compliance
Security and Compliance
Ensure all infrastructure and services adhere to security policies and industry standards.
Implement and manage access controls, patch management, and antivirus solutions.
Perform regular audits of systems and networks to identify vulnerabilities and ensure compliance.
Collaboration & Continuous Improvement
Collaborate with cross-functional teams to complete IT projects and address technical dependencies.
Evaluate and recommend tools/technologies for improving IT service delivery and infrastructure efficiency
Requirements
Bachelor’s degree in Computer Science, Information Technology, or related fields.
Technical certifications such as MCSA, MCSE, CCNA, VMware VCP, or ITIL Foundation are highly desirable.
Minimum of 7 years experience in IT infrastructure, network administration, and service desk management.
Proven hands-on experience in server administration, storage solutions, operating systems, and virtualization.
Strong understanding of ITIL frameworks and IT service management principles.
Server Management: Expertise in managing Windows/Linux servers, virtualization (VMware/Hyper-V), and system performance optimization.
Network Management: Configuration of routers, switches, firewalls, VPNs, and network security protocols.
Storage Solutions: Hands-on experience with SAN/NAS systems, backups, and disaster recovery strategies.
Operating Systems: Proficiency in Windows Server, Linux, Unix, patch management, and scripting tools (e.g., PowerShell, Bash).
ITSM Tools: Experience with service management tools.
Strong problem-solving and analytical skills.
Excellent team leadership and mentorship capabilities.
Clear and concise communication skills for technical and non-technical stakeholders.
Strong business focus with a commitment to service excellence
Working Relationships
Technology Team
Other departments within the company
Other Operating Entities within the Group
Apply via :
fa-eugs-saasfaprod1.fa.ocs.oraclecloud.com
