Job Purpose
To ensure efficient product design to achieve quick product release.
The role will directly engage with the product development functions in Marketing, IT and Networks locally and at group level. Interpret URS / PCN, and design the project, factoring all integration points.
Duties and Responsibilities Operational Support:
System monitoring
Event management
Incident management
Request fulfillment
Problem management
Access management
Ensure system availability
Project Design:
Interpret URS / PCN into a technical language
Review existing URS/PCN process and optimize for efficient and timely product delivery
Constitute project team including steering committees
Manage team of developers in realizing solution delivery
Interwork with project team and support every project delivery
Understand Service Management
Role is for an experienced technical and business savvy individual who will interact with product managers and product development teams across IT and Network
Responsible for product end to end design
Should be able to understand and interpret complex product requirements
Interprets product request into technical document detailing all the touch points
Responsible for gathering requirement to fulfill end to end product delivery
Understands business and technical language
Monitors product development to delivery
Understand all product technical touch points
Understands Charging system technology and features
Experienced on SMS, USSD, VAS Platforms
Understands basic network protocol
Experienced on the telecom core network
Stakeholder Management:
Manage stakeholders
Conduct status update meetings and report project development progress
Employ effective change, risk and communication management to drive the progress toward the agreed goal
Flag project risk
Interwork with project team and support every project delivery.
Good Communication skills
Relevant Skill and Experience
Graduate Degree: B.Sc Computer Science or related discipline
Project management certification would be an advantage
6 Sigma knowledge and exposure
ToGAF experience
5 years of operations in the TELCO space with Product development experience
3 years Process improvement techniques and experience
5 years of product development
Result driven and customer-centric
Can do ‘attitude’
Self-starter and requires minimal supervision
Apply via :
www.linkedin.com