Job Description
Establish Operation plan, milestones and deliverables.
Establish and manage Operation team structure and members.
Establish team management process and organization.
Plan, manage and execute Operation Projects’ budget to ensure successful delivery.
Establish and standardize Operation delivery process.
Design, establish and manage cost effective, sustainable service delivery across all offerings – drive definition of, and protect, delivery strategies and standards
Profession Requirement
With 10-15 years related experience in Telecom or MTK, very deep understanding of IT Outsourcing/ Managed Services project
Proven experience of designing and implementing complex projects and programmes including change management
Specific technical “know-how” (at least) on BSS and Infrastructure IT Domains
Experience on the delivery of improvements in large customer management and also supporting operational environment
Can interface with Customer C-Level and across all other levels of people including internal organization
Evidence of being able to turn a high level strategy into a set of deliverables and key tasks
Leadership capability across his managers, project managers and other managers in the organization
Should be able to establish and maintain effective working relations with the customer, transformation team, operations team and other stakeholders and businesses
Should have the capability to share best practices in Transformation and Program Management
Excellent facilitation and presentation skills
Capable of good problem solving skills and techniques
Industry accreditation such as Prince 2, MSP, ITIL etc are advantage
Business driven and should have the capability to translate technical delivery projects to business benefits and realization
Good communication capabilities and pro-activeness are preferred.
Language: Excellent written and oral communication skills in English.
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