Job Summary
The Assistant IT Manager oversees the organization’s IT infrastructure, business applications, service delivery, and technology projects, ensuring seamless operations. This role encompasses supervising daily IT functions, enforcing adherence to group IT policies and standards, directing IT support services, facilitating business application functionality, and contributing to the rollout of IT initiatives regionally.
The successful candidate will collaborate extensively with business stakeholders, external vendors, and global IT teams to uphold the reliability, security, and efficiency of IT services while fostering ongoing enhancements and technological adoption.
Oversee and execute a range of essential duties to ensure operational excellence and organizational success. Develop and implement strategic initiatives to enhance productivity, efficiency, and overall performance. Collaborate with cross-functional teams to align goals, streamline processes, and drive continuous improvement. Monitor key performance indicators to assess progress and identify areas for optimization. Maintain compliance with industry regulations, company policies, and best practices while fostering a culture of accountability and innovation. Serve as a liaison between departments to facilitate seamless communication and coordination. Provide leadership and mentorship to team members, empowering them to achieve their full potential and contribute to collective success.
IT Operations and Infrastructure professionals oversee the management, maintenance, and optimization of an organization’s technical systems and digital assets. They ensure the reliability, security, and efficiency of IT infrastructure, including servers, networks, cloud services, and hardware. Responsibilities include monitoring system performance, troubleshooting issues, implementing updates, and collaborating with cross-functional teams to align technology with business objectives. Strong problem-solving skills, proficiency in relevant tools and technologies, and a commitment to continuous improvement are essential. Experience with infrastructure as code, automation, and incident response is often required, along with a deep understanding of cybersecurity best practices to mitigate risks and ensure compliance.
Ensure adherence to all Group IT policies, procedures, standards, and security guidelines, maintaining full compliance with established protocols.
Focus on enhancing and optimizing the IT infrastructure by adopting innovative technologies and adhering to industry-leading best practices.
The role encompasses the installation, configuration, maintenance, and support of IT infrastructure, including hardware, software, and other related equipment.
Conduct systematic evaluations of systems, software, hardware assets, and IT processes through routine audits.
Design, implement, and ensure the ongoing functionality of corporate IT systems, applications, databases, and associated technological infrastructure.
Oversee server infrastructure, backup systems, disaster recovery protocols, and business continuity strategies to ensure seamless operations and data integrity.
Oversee internal and hosted network infrastructure, encompassing firewalls, servers, switches, wireless networks, and telephony systems, to ensure seamless operations and security.
Track system, server, and network performance diligently to uphold peak availability and reliability.
Deliver expert technical assistance and direction to end users and business teams.
We provide comprehensive service management and deliver dedicated user support, ensuring seamless operational efficiency and high levels of customer satisfaction. Our team is responsible for maintaining service continuity, resolving technical issues promptly, and fostering a proactive approach to prevent potential disruptions. Additionally, we offer guidance and training to users, address their inquiries with professionalism, and continuously improve service delivery through feedback analysis and process optimization. Strong problem-solving skills, excellent communication abilities, and a customer-focused mindset are essential for success in this role.
Oversee the IT Service Management (ITSM) platform to guarantee prompt ticket creation, assignment, escalation, resolution, and closure, adhering strictly to established Service Level Agreements (SLAs).
Spearhead the management and oversight of the IT support team to guarantee optimal efficiency and service delivery.
Perform comprehensive root cause analyses to identify underlying factors contributing to recurring incidents and develop both preventive and corrective measures to mitigate future occurrences.
Maintain accurate records of incidents, resolutions, documented procedures, and knowledge base articles.
Deliver comprehensive technical training and mentorship to both support personnel and end users to ensure proficient system utilization and troubleshooting capabilities.
We manage IT projects and develop business applications to enhance operational efficiency and support organizational goals. This role requires expertise in project management methodologies, proficiency in software development, and strong problem-solving abilities. Responsibilities include planning, executing, and delivering IT initiatives, collaborating with stakeholders, and ensuring alignment with business objectives. Additionally, you will oversee the implementation of business applications, optimize system performance, and provide technical guidance to teams.
Assist in the development, coordination, and execution of IT infrastructure and business application projects.
Partner with business stakeholders, vendors, and project teams to guarantee the successful completion of projects while adhering to established timelines and budget constraints.
Facilitate and oversee comprehensive User Acceptance Testing (UAT) processes to ensure alignment with user requirements and business objectives.
Design instructional resources and deliver comprehensive training sessions for end-users to ensure proficient utilization of systems and processes.
Deliver comprehensive post-implementation and production support services to ensure seamless system operation and resolve any arising issues promptly.
Engage actively in change management initiatives while upholding adherence to established organizational change control procedures.
Maintain comprehensive and accurate project documentation throughout all project phases to ensure clarity, compliance, and accountability.
Collaborate effectively with global and regional IT teams to ensure project implementations adhere to corporate IT standards and architecture.
Responsibilities include oversight of vendor relationships, asset allocation, and financial budgeting to ensure operational efficiency and cost-effectiveness. Requires proficiency in evaluating vendor performance, negotiating contracts, and maintaining compliance with procurement policies. Additionally, duties involve tracking asset utilization, managing inventory levels, and optimizing resource allocation to align with organizational objectives. Strong analytical and organizational skills are essential, along with the ability to report on financial performance and recommend budget adjustments as needed. Experience in financial planning, vendor coordination, and asset tracking is highly desirable.
Facilitate the development and oversight of IT budgetary frameworks, ensuring alignment with organizational objectives and financial constraints.
Oversee the acquisition of IT hardware, software, licenses, subscriptions, and maintenance services to ensure timely and cost-effective procurement.
Oversee and manage the comprehensive inventory of IT assets while ensuring accurate records of software licenses are maintained.
Oversee and cultivate relationships with IT vendors, service providers, and implementation partners to ensure seamless collaboration and alignment with organizational objectives.
Ensuring robust security protocols, adherence to regulatory compliance standards, and effective governance frameworks represents the core responsibilities of this role, which demands meticulous attention to detail, a thorough understanding of industry-specific regulations, and the ability to implement and maintain comprehensive risk management strategies.
Collaborate on IT security projects and uphold adherence to established security policies.
Draft, implement, and oversee comprehensive IT policies, procedures, and disaster recovery documentation to ensure alignment with organizational objectives and regulatory standards.
Conduct regular evaluations of security measures through assessments, audits, and remediation efforts to ensure compliance and mitigate risks.
Develop, compile, and deliver comprehensive operational reports, performance metrics (KPIs), and detailed project status updates for IT initiatives.
Seeking a candidate with a relevant degree and a minimum of three years of direct experience in a similar role. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving skills. Excellent communication abilities, both written and verbal, are required to collaborate effectively with cross-functional teams. The ideal applicant will demonstrate a track record of delivering results under tight deadlines while maintaining high attention to detail. Experience in project management or leadership positions is a strong advantage.
A Bachelor’s degree or Higher National Diploma (HND) in Computer Science, Information Technology, Computer Engineering, Cybersecurity, or a closely related discipline is required.
Professionally recognized IT certifications, including but not limited to Microsoft Azure, Microsoft 365, or ITIL Foundation, are strongly preferred.
Seeking candidates with a minimum of five to eight years of cumulative IT experience, including at least two years in a senior support or leadership role.
Seeking a candidate with specialized expertise, relevant industry knowledge, and a proactive mindset to drive operational excellence and innovation. The ideal applicant must demonstrate a deep understanding of key processes, possess advanced technical abilities, and exhibit a commitment to continuous improvement. Proficiency in specific tools, methodologies, or frameworks is essential, along with the capacity to adapt to evolving challenges and deliver measurable results. Strong problem-solving skills, attention to detail, and the ability to collaborate effectively within cross-functional teams are also required.
The ideal candidate must demonstrate unwavering commitment to the ECOM Values—Integrity, Innovation, Inclusivity, Excellence, and Collaboration—as their foundational principles.
A strong background in VLAN administration, IP routing protocols, subletting strategies, firewall configuration, and the oversight of enterprise-grade switching infrastructure is required.
Seasoned professionals with hands-on expertise in overseeing Active Directory environments, designing and maintaining server infrastructures, and administering office productivity suites, including Microsoft 365, are encouraged to apply.
Highly developed analytical capabilities are required to quickly identify and resolve intricate system errors or network outages, even in high-pressure situations.
Proficient in both verbal and written English to articulate technical concepts in a clear and accessible manner for non-technical executives and teams.
Proven ability to make sound decisions, guide teams, and mediate workflows.
Qualifications
BA/BSc/HND
Experience Required
5 - 8 years
