Duties
Accurately document instances of hardware failure, repair, installation and removal and pass them to the Supervisor where necessary.
Repair computers, peripherals, network equipment, software, printers and A/V systems that require specialized computer and electronic repair skills to maintain computer and network equipment safely and in a functional operating system.
Perform desktop fixes, including installing, upgrading, configuring parameters, systems and application software and ensure that the anti-virus software and virus definitions are up-to-date.
Work on assigned tickets already logged via the institutional helpdesk – Freshworks
Log, receive and respond to incident/ request/ problem on Freshworks.
Follow-up on all tickets assigned and from end-user to completion and resolutions.
Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer.
Work with end-users to identify and deliver required PC service levels.
Asses malfunction of computer hardware of software applications to determine appropriate action to maintain computer and network operations.
Perform any other duty as may be directed by the Supervisor.
Requirements
Qualifications:
BSc / HND in Computer Science / Engineering, Electrical / Mechanical Engineering, Information Technology or related field with a minimum of two (2) years’ experience performing a similar role in a well-structured environment.
Competencies
The ideal candidate must:
Display excellent client relation, and Management
Have good Customer Services, Relation and communication skills.
Have sound knowledge of Microsoft Client Technologies Management Windows (10,11) and MacOS.
Apply via :
apply.workable.com