Job DescriptionRESPONSIBILITIES
Provide IT support to departments and teams
Routine maintenance on all systems (internet and telephony) on a regularly scheduled basis
Upgrades as required to ensure smooth workflow
Troubleshooting as dictated by priority needs
Provide advice on best practices and quick fixes
Planning, implementation and monitoring of project(s)
Proactive resolution of potential issues
Adherence to budget, schedule and standards to be met
Furnish IT solutions (internet, telephony, hardware and software) in accordance with company budget, timeframe, policies, protocols and procedures
Provide regular and timely feedback, escalating problems and proffering solutions
QualificationsREQUIREMENTSEducational Qualifications:Bachelor’s or Master’s degree in a computer science, MIS or similar. Coursework for either degree can include computer engineering, programming, networking, mathematics or database management.Relevant Experience:Minimum of 4 years of IT hands-on work experienceTechnical Skills:
Familiarity with PBX, IP telephony, call center management
Excellent PC hardware hands-on experience
Ability to perform hands-on tasks (wiring etc..)
Familiarity with common windows operating systems (7,8,10, 2012)
Hands-on experience with MS Active directory, client and server sides
Hands-on experience with Cisco routers and switches
Familiarity with online helpdesk systems
Familiarity with project management systems
Ability to work with complex information
Well-developed analytical and problem solving skills
Personality Attributes:
Flexible attitude to work
Confidence to lead own work stream
Result and service orientation
Excellent organizational and time-management skills
Great problem-solving skills
Good communications skills and interpersonal skills
Detail-Oriented and learning ability
Quick learner, able to follow and execute project plans.
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