Job Objective:
To collaborate for the design, analysis and implementation of efficient IT systems.
To gather feedback from end users for continuous process system and process improvement.
Key Responsibilities:
Field Support Functions
Deploy, configure, maintain and repair IT infrastructure – both software and hardware
Support all installations pertaining to all field locations, stores and the Head office
Administrative Functions
Communicate with stakeholders to understand their requirements
Develop and analyze functional specifications
Design efficient IT systems to meet business and technology needs
Coordinate developers to build and implement technology solutions
Integrate multiple systems and reconcile needs of different teams
Gather feedback from end users about system performance
Plan and oversee projects (e.g. upgrades, hardware/software installations)
Provide advice and technical training to end users as required
Keep abreast of technology trends and developments
Key Performance Indicators:
IT System uptime/downtime
Mean Time Between Faults
Mean Time to Resolve
Number of system breaches due to virus attacks and or breaches
Network Uptime/downtime
Skills, Competencies and Requirements:
Functional Competencies/Requirements:
Demonstrates ability to troubleshoot hardware, software and network problem
Knowledge of Project Management
Knowledge of databases, system security and troubleshooting
Knowledge of network operations and management
Knowledge of systems design and development process
Knowledge of various ERP
Knowledge of the QSR/Food Industry practices
General Management Competencies/Requirements:
Problem Solving & Analysis
Good Organizational Skills
Keen attention to details
Good command of English and above average Report Writing skills
Candidates must be decent, efficient and self-confident.
Educational Qualifications/Experience:
A good first degree in Computer Science, Computer Engineering, Information Technology or related areas
Minimum of 2 years’ experience in a similar role, especially in the QSR/FMCG sector
Membership of CISCO, or any other IT related professional qualification is an added advantage
Desired Personal Attributes:
Integrity
Proactive self-starter
Results Orientation
Assertiveness & tenacity
Ability to cope with and work under pressure
Apply via :
career2.successfactors.eu
