We are looking for an IT manager to manage and support the day-to-day IT needs of our organization.
This person will be responsible for maintaining hardware and software, providing technical support to employees, managing IT assets, and ensuring the security and smooth operation of our internal systems.
The ideal candidate will be proactive, tech-savvy, and able to work independently while coordinating with external IT partners when needed.
Functional Areas:
IT Support and Troubleshooting
Hardware and Software Management
Network and Security Monitoring
IT Asset and License Management
Documentation and Knowledge Sharing
Collaborating with External IT Partners
Regular System Maintenance and Performance Monitoring
Key Performance Indicators:
System uptime and availability percentage.
Mean time to resolve (MTTR) IT incidents.
Compliance with data protection regulations and audit results.
Cybersecurity incident frequency and resolution time.
Successful completion of IT projects within scope, budget, and timeline.
Efficiency of backup and disaster recovery processes.
Qualifications & Skills:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Three + years of experience in IT support, system administration, or network security.
Proficiency in managing enterprise applications, ERP systems, and databases.
Knowledge of operating systems (Windows, macOS, etc.), networking, and hardware configuration.
Experience with Microsoft Office 365 and/or Sophos
Familiarity with IT security best practices and network protocols.
Strong problem-solving skills with a hands-on approach to troubleshooting and resolving issues.
Ability to manage multiple tasks simultaneously and work independently with minimal supervision.
Please submit your resume to careers@arkinsurancegroup.com using “IT Manager” as the email subject.
Apply via :
careers@arkinsurancegroup.com
