Reporting To: Desktop Support Analyst Role Purpose
Responsible for providing efficient and effective level 1 technical support to staff in areas such as desktop, help desk and IT project support along with network troubleshooting/support.
Responsibilities
Evaluates, prioritizes and addresses all types of service requests handled by the IT team (desktop support, phone/email response).
Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals.
Consults with end-users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end-users
Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc. in order to enhance productivity and efficiency.
Assists in the planning, coordination and implementation of projects.
Assists in training of basic systems for new and current users when necessary.
Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
Other duties and responsibilities as assigned.
Minimum Qualifications
First Degree in Information Technology or Computer Science or any other related field
0 – 2 Years’ experience in management/Implementation of IT applications and providing end user support.
Technical Competencies:
Computing and User Support
Hardware Configuration
Application Support and Maintenance
Behavioral Competencies
Communication and Interpersonal Relations
Supervisory/Managerial Skills
Problem Solving and Decision Making
Managing Resources
Business Focus.
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