Dec 15, 2018
Reference #: HP/IT/18 Location: Lagos Contract Type: Permanent Salary Market Related Job Functions
Administration,Call Centre,Information Technology,Public Relations
Industries: Admin, Office & Support,Fmcg (Fast Moving Consumer Goods Sector),ICT – Information & Communications Technology,Infrastructure,IT – Information Technology,Retail,Science & Technology,Software Development,Telecommunications
Specifications
Provide first line technical support to IT users across the company
Manages the helpdesk and keep tract of incidences from tickets opening to closure providing status update from time to time
Ensure proper Logging and categorization of requests
Analyzing ticket logs so as to spot common trends and underlying problems and proffer lasting solutions
Support information technology, computer systems, telecoms and CCTV peripherals
Plan, organize, direct, control and evaluate the operations the Helpdesk
Meet with managers to discuss system requirements, specifications, costs and timelines
Installing and configuring computer hardware, operating system and applications
Support systems implementations and/or upgrades to ensure smooth deployment of hardware and software
Monitoring and managing computer systems and networks
Troubleshooting system and network problems and diagnosing and resolving hardware/software faults.
Manage monthly change activities
Support the rollout of new stores
Support the rollout of new applications
Vendor Management including documentation, payment, etc
Setting up new users’ accounts and profiles and dealing with password issues
Provide orientation to new users of existing technology
Creating/Updating self-help documents so customers/employees can try to fix problems themselves
Accessing and using the Shared drive/Server
Protecting Computers from viruses and security
Conduct defragment, virus screening, backup etc on regular basis
Establishing a good working relationship with other members of the team and company at large
Maintain current and accurate inventory of technology hardware, software and resources.
Provide recommendations about accessing information and support.
Maintain log and/or list of required repairs and maintenance.
Research current and potential resources and services
Any other duties assigned.
Requirements
First degree in a relevant discipline preferably in Computer Science
ITIL V3 Professional qualification
Minimum of 1 year related work experience
Relationship Management
Management to maximize their efficacy and effectiveness at work
Effective Communication
Business Knowledge:
Sound knowledge of computer systems, software and networks installation, administration, implementation and management
Knowledgeable in ITIL, Oracle, Windows Server 2008/2012
Knowledge of system development methods used for the development of new systems and enhancements to existing information systems
Experience using SQL language
Experience writing SQL reports
Experience using process mapping software such as MS Visio
Ability to appreciate and integrate core values of integrity and accountability throughout all organizational and business practices
Understanding business functions and metrics within the Organization
General:
General knowledge of the uses and applications of MS Office suite; Word, PowerPoint, Excel, Outlook etc. in the preparation of high quality documents on behalf of the Manager
Excellent planning and organizing abilities
Detail orientation
Good analytical and problem solving skills
Good interviewing skills
Negotiating skill
High level of personal effectiveness
Excellent customer service and interpersonal skills
A professional and confident manner
Conscientious, motivated and willing to learn
Committed and professional in attitude
Enjoys interacting and working with people
Ability to treat others with respect
Upholding quality and continuous improvement
Able to work within a team as well as alone with little or no supervision
Ability to adapt to and manage change
Salary Market Related.
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https://www.myjobmag.com/readjob/64363/jobs/job-vacancies-at-healthplus-limited