Not specified
Ref Id: 139320BR Location: Lagos Region: EMA Engagement Type: Graduate Hire Job Summary
To provide telephone support and find solutions within a predetermined time frame to clients in order to enhance productivity and efficiency.
Specific Responsibilities First Line Support:
Provide telephone support and problem resolving to user queries.
Escalate calls to second line support, thereby sharing dual responsibility for the call, be it in providing a solution or providing feedback to the client.
Provide feedback to clients on the progress of repairs/ queries on a regular basis, especially if predetermined time frames are exceeded.
Support on all general applications as required.
Additional:
Responsible for the marketing of all KPMG Standard business applications, making the staff in the various groups aware of what tools are available to them and providing training / technical support to the end-users as required.
Assist Operations Supervisor with the deployment of all new software and any required software updates or upgrades.
Qualification, Skills and Experience
A good First degree in Computer Science or a related discipline, from a reputable university
Between 1 and 3 years’ experience in a similar role
A minimum of Second Class (Upper) Division at first degree
Client service and relationship building skills.
Excellent communication and interpersonal skills.
Ability to function independently and as part of a team
Ability to perform effectively under pressure
Ability to identify problem areas and implement corrective action
Good time management skills
Willingness to learn and ability to adapt.i
Apply via :
https://www.myjobmag.com/job/109678/it-helpdesk-officer-kpmg