We are seeking a skilled IT Coordinator to join our team and take responsibility for maintaining our information technology systems and networks. In this role, you will play a crucial part in ensuring the functionality and efficiency of our computer and telecom systems.
Key Responsibilities:
System and Network Support:
Assist with the setup, installation, and configuration of hardware and software.
Ensure the maintenance of network infrastructure, including servers, workstations, and network devices.
Troubleshoot and resolve issues related to computers, software applications, and network systems.
Technical Assistance:
Provide help desk support to employees by diagnosing technical issues and offering solutions.
Respond to IT requests and prioritize user support according to urgency.
Create and manage user accounts, passwords, and access controls.
Project Coordination:
Assist in planning and executing IT-related projects, including software upgrades, system migrations, and hardware procurement.
Coordinate with external vendors or service providers to ensure timely project delivery and support.
Maintenance and Security:
Perform regular backups of critical systems and data, ensuring business continuity.
Implement and maintain cybersecurity protocols, including antivirus and firewall management.
Conduct system monitoring and provide security updates as necessary to safeguard IT infrastructure.
Documentation and Reporting:
Maintain accurate records of IT assets, software, and licenses.
Document technical procedures, troubleshooting steps, and configurations for future reference.
Prepare reports on IT system performance, incidents, and resolutions for management.
Training and Support:
Provide basic IT training to staff on the use of software, hardware, and IT best practices.
Stay updated with the latest technological trends and provide recommendations for improvements.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Proven experience (typically 3+ years) in IT support or a similar role.
Strong understanding of computer systems, networks, and security.
Familiarity with common operating systems (Windows, macOS, Linux, Tally) and office productivity software.
Excellent problem-solving skills and attention to detail.
Ability to communicate technical information clearly to non-technical staff.
Skills:
Proficient in Microsoft Office Suite, networking, and common hardware/software troubleshooting.
Familiar with cloud services and backup solutions.
Experience with IT ticketing systems and customer support tools.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Preferred Qualifications:
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
Experience with cloud platforms (e.g., AWS, Microsoft Azure).
Knowledge of basic project management principles.
Salary Range 150,000 – 200,000
Interested and qualified candidates should forward their CV to: reliablesteelplastic@gmail.com using the position as subject of email.
Apply via :
reliablesteelplastic@gmail.com
