Sep 7, 2018
RESPONSIBILITIES:
Meet with clients to determine requirements
Work with clients to define the scope of a project
Plan timescales and the resources needed
Clarify a client’s system specifications, understand their work practices and the nature of their business
Liaise with staff at all levels of a client organisation
Define software, hardware and network requirements
Analyse IT requirements within companies and give independent and objective advice on the use of IT
Develop agreed solutions and implement new systems
Present solutions in written or oral reports
Help clients with change-management activities
Purchase systems where appropriate
Design, test, install and monitor new systems
Prepare documentation and present progress reports to customers
Organise training for users and other consultants
Be involved in sales and support, and where appropriate, maintain contact with client organisations
Identify potential clients and build and maintain contacts.
REQUIREMENTS
Not less than 3 years’ experience in CRM, using campaign management & email marketing tools
Team management experience
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Highly numerate & commercially aware
Working knowledge of customer service software, databases and tools
Experience in online gaming with an interest in the casino & sportsbook player journey
Previous experience dealing with top tier players, formulating long term strategies with the VIP
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field
SKILLS
Communication and interpersonal skills
Teamwork skills
A logical approach to problem solving/analyzing
Presentation skills
Ability to communicate technical information to non-IT clients and colleagues
Apply via :
Interested candidates should send their cvs to mfatunbi@doheneyservices.com, with the job title as the subject of their mail..
https://www.myjobmag.com/job/103282/it-consultant-doheney-services-ltd