Job Purpose
To support the business in relations to infrastructure repairs, IT update, maintenance and servicing.
Core Responsibilities and Key Result Areas
IT Operations/Help Desk Service
Ensure all enquiries and support required for the business are duly responded and completed
Manage the IT help desk efficiently in order to resolve all problems completely
Ensure timelines of all IT and related activities assigned are met
Challenge others when the values are not demonstrated
Ensure hardware maintenance and repairs as related to POS systems, Computer systems and other IT devices
Ensure proper system update as assigned from time to time
Ensure periodic stock take of IT items and related stock both at RSC and Stores
Co-ordinate requisition and payment request for all IT items across the business
Conduct on-the-training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
Share information, knowledge and experience freely with others
Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
Own and ensure effective management (from a technical perspective) all of the company’s IT platforms, hardware and software resources
Perform any other related task assigned from time to time
Key Performance Indicators
IT System uptime/downtime
Mean Time Between Faults
Mean Time to Resolve
Number of system breaches due to virus attacks and or breaches
Network Uptime/downtime
Knowledge Requirements
Knowledge of various ERP – Oracle, Micros etc.
Office productivity software programs such as word processing, databases, spreadsheet programs, and communications software
Job Specifications
Minimum of university degree or HND in Computer Science, Information Technology or related discipline
Membership of CISCO, or any other IT related professional qualification is required.
Minimum of 3 years relevant experience.
Decision Expectations
Acts on defined procedures and decisions
Enforces agreed decisions
Plans own work schedule and work schedule of subordinates
Responsible for deploying hardware, and applications across all business locations.
Coordinate, supervise and lead Field Support Team members to achieve the objectives of this role
go to method of application »
Use the link(s) below to apply on company website.
Apply via :
