Not specified
Helpdesk:
Manage the overall desk activities, including Help desk Agent.
Acts as further escalation point for Help desk agent.
Taking a wider customer service role.
Team player on developed support process improvements that will result in greater efficiencies.
Take overall responsibility for incident management.
Effectively monitor delivery of service, achieve satisfaction levels.
Generate relevant reports from ticketing system for analytics.
Administration:
Maintaining Fixed Asset Schedule
Process insurance claims
Inter departmental Asset transfer
Monitoring Assets outsourced for repairs
Understanding HR Activities as needed
Internal Admin (Inc. Monthly meeting and Team Organization)
IT staff welfare and documentation in NAV
Drivers and IT logistic arrangement
User Home internet coordination
Vendor Management:
Registration process
Payment Process
Manage SLA’s with vendors
Procurement and Logistics
Manage procurement process
Effectively monitor delivery of procured device to users’
Inventory Management:
Inventory Stock Control
Monthly IT stock taking exercise and update status
RequirementsEducation:A minimum of Bachelor’s degree in Computer Science or its equivalent (HND/B.Tech) in Computer Science/Information Technology
Microsoft Certification
ITIL foundation
Competencies:
Operating Systems: Microsoft Windows Operating System
Leading edge in Incident and Problem management
Proficient in use of MS Office suites, MS Projects and Vision
Innovative mindset
Ability to do tactical execution
Possess working knowledge status in Networking
Good knowledge of client services devices including Laptop/Desktop/Printers/Scanners/Projectors etc
5+ years demonstrated experience supporting an IT environment and progressive administrative experience
Good Troubleshooting techniques and excellent communications and report writing skill
Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across the organization.
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https://www.myjobmag.com/readjob/61309/jobs/jobs-at-rs-hunter-limited