Report To: Infrastructure Manager Job Summary
As an Infrastructure Engineer role will be to ensure sound delivery of technical services for new and existing users.
You will be part of a team supporting a Windows environment that delivers hosted services to our users across our locations.
You will be providing a mixture of preventative support as well as integration activity around Windows Server environment, VMWare, Hyper-V and more.
Infrastructure Engineer will also be working in a fast-pace environment driving performance and reliability from software, infrastructure and cloud environments.
You will tackle challenging, unique situations every day and work with other functions and employees.
You will be looked upon as a subject matter expert and advocate to fellow team members on making reliable technical decisions around supporting and deploying large- scale services and engineering complex systems that run some of our customer’s business critical systems.
The successful candidate for this role will have strong analytical and troubleshooting skills, experience in integrating multi technology platforms and brands of product, solid communication skills and a desire to tackle the complex problems of scale which are unique.
Job Responsibilities
Maintain and monitor all network, security and computer systems to meet the organization’s current and future requirements
Responsible for management, maintenance and architecture of storage, virtualised environment, servers, network devices, and productivity tools
Monitor systems and identify performance issues proactively
Work within strict time frames and elevate incidents within defined timeframes
Test all changes to networks, hardware, software, and hosted applications
Cater to doing infrastructure coordination related to design and setup activities at different stages of a project
Work with various vendors and service providers to ensure productive environment
Resolve issues and prepare status reviews and reports
Professionally represent the infrastructure team as a technical consultant on projects.
Maintain the necessary project plans and documentation of all system builds and modifications
Interact and coordinate with vendors, suppliers, distributors and contract consultants
Maintain a good working knowledge of current infrastructure and future trends
Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract
Required Knowledge, Skills & Abilities
Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications
Experience with incident ticketing systems, workstation management systems and desktop imaging. Knowledge of Microsoft Active Directory, Exchange and SQL Server
Good knowledge of security as it relates to cloud based infrastructure
Experience using automated monitoring tools
Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
Able to gather relevant information systematically to troubleshoot and resolve issues
Ability to work in a team environment
Good analytical, problem solving and decision making skills
Good attention to detail, testing and documentation
Knowledge of ITIL and industry best practices
Strong virtualization experience using Hyper-V, VM Ware.
Proven ability to work in a cloud based or hosting environment
Proven track record with hosted desktop and published applications
Ability to maintain good working relationships with third party service providers and vendors
Strong oral and written communication skills
Education and Experience:
Tertiary degree in Computer Science or related areas an advantage
Minimum Working Experience: 5 – 8years of relevant experience
Interested and qualified candidates should forward their CV’s to uche@hamiltonlloydandassociates.com kindly make the subject of the mail the job title Note: Only successful candidates will be contacted.
Apply via :
uche@hamiltonlloydandassociates.com
