Job description
Gather and analyze information from the industry to help benchmark best practices as well as process performance
Ensure process compliance from POL up till arrival at POD in import processes.
Work with Finance and commercial teams to provide high levels of customer service.
Manage correspondence with clients to effectively maintain harmonious business relationship.
Manage correspondence with internal stakeholders to ensure smooth process flow.
Verify original bills of lading alongside supporting documents prior release. Scrutinize customs and other documents presented in the import process
Proactively address any issues that may arise within the import process that will affect the customers negatively.
Address any prevailing import issues in a professional and timely manner
Coordinate, supervise and coach team on excellent service delivery
Ensure consistent process review and improvement as required
Attend to petition, queries and or invitation from various authorities – Nigerian Customs Service, Nigerian police force, Economic and financial crime commission (EFCC), etc.
Represent the organization at stakeholders’ meetings with the Nigerian Customs Service on importation procedures and regulations and unclaimed containers in the port, etc.
Requirements:
First degree in in maritime, shipping, or related disciplines
Between 8-10 years prior experience in similar capacity.
Strong relationship management, analytical and problem-solving skills.
Good command of written and spoken in English
High level of proficiency in Microsoft office, including Excel, Word, Power Point, Web-based and email programs
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