Responsibilities
Devise systems to support the implementation of strategies set by the Head of ICT.
Keep computer systems running smoothly and ensure users get the maximum benefit from them
Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users’ accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritise and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Conduct electrical safety checks on computer equipment.
Requirements
The candidate must possess the following:
Minimum of First Degree or its equivalent in Computer Sciences or related field.
Minimum of 2 years’ post-NYSC experience in a relavant role.
Good knowledge of Computer Hardware and Software installation, Networking and troubleshooting.
1-2 years experience in LAN, WLAN installation, and other computer networking.
Exceptional Interpersonal and Communication Skills.
Knowledge of Graphics design, Programming, etc. will be an advantage.
Apply via :
docs.google.com