Abuja and Sub-delegations Main Responsibilities
Provide helpdesk IT support to internal customers, assisting them with hardware, software, network end communications problems by phone, email and/or desk-side support
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Install, test and configure new workstations, peripheral equipment and software
Assist with creating and updating of all documentation relating lCT Service and procedures
Contribute to team meetings and play an active role in the development of the service delivered by the team
Comply with all the organization’s policies end procedures, In particular those relating to the delivery of ICT services and information security
Responsible for the IT stock: ensure stock is in order, organize and control movements of goods IN & OUT maintaining accurate records.
Responsible of the Supply Chain of the IT Department: ensure correct entering of IT Requisition Orders into ICRC databases and process of validation with the different responsible departments
Provide reasonable availability for any out-of-hours activities as required.
Required Qualifications
University Degree in ICT domains (Electronics, Telecommunications, Computer Systems)
3 years’ work experience
Excellent command of written and spoken English
Ability to interpret any situation with accuracy and to present a synthesis of a problem to a collaborator
Capable of assessing situation in the field office and remotely initiate necessary actions
Knowledge of basics of ITIL (incident management)
Additional vocational training in administration, logistics or similar field
General technical skills including knowledge of Microsoft Windows, Microsoft Office suite
Good planning and organizational skills
Strong team player able to work effectively with diverse users
Personal Requirements
Strongly motivated by humanitarian work
Ability to work independently, capacity to take initiatives, ability to Integrate changes In a fast paced environment
Good communication skills
Organized, punctual and reliable
Sound ability to apply ICRC rules and working procedures
go to method of application ยป
Interested and qualified candidates should send their application letter, curriculum vitae and contact details of three referees to: The HR Manager, ICRC Delegation Abuja, No. 31 Pope John Paul II Street, Maitama, Abuja. Note
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