Aug 17, 2018
Ref Id: 1803647 Location: Bauchi, Nigeria Locations: Port Harcourt, Minna, Lagos, Kano, Enugu Grade: G4 Contractual Arrangement: Individual service contractor Contract duration: 6 Months Schedule: Full-time Purpose of the Position
To provide information and communication technology support to WHO at the Zonal Offices in Nigeria.
Description of Duties Under the direct supervision of the WHO ICT focal point and the overall supervision of the Operations Officer (OO), the incumbent will perform the following duties:
Stand as the first line of ICT support to all WHO states within their assigned zones.
Maintain and troubleshoot Local Area Network related issues for voice, data & Power
Maintain and troubleshoot internet connectivity/Email challenges
Maintain and troubleshoot Desktops and Laptops hardware related problems
Maintain and troubleshoot all computer software related problems
Maintain and troubleshoot all users accounts for accessibility, password recovery and ERP log on
Assist with deployment of ICT infrastructure within their zone
Diagnose and determine all printers, Scanners and Photocopier related problems
Diagnose and monitor performance of all UPS, Inverters and Stabilizers
Support meetings, trainings and Seminars with all ICT related requirements
Generate periodic reports of the status of all ICT related issues within their zone
Engage in regular ICT capacity development and training for all staff within their zone
Support and monitor all ICT disaster recovery initiatives as it relates to states in their zones
Identify ICT requirement gaps within the zones and Provide adequate assessment reports.
Execute detailed requirement gathering for infrastructure deployment and projects in the zones
Required Qualifications Education:
Essential: Completion of secondary education, supplemented with training in Information and Telecommunication Technology from a recognized institution.
Desirable: University Degree or its equivalent in Computer Science, Mathematics, Electrical, Mechanical, Electronics Engineering, Statistics, Physics or other related courses from a recognized institution.
Experience:
Essential: Two years working experience in ICT related fields in a reputable company or international organisation.
Desirable: Working knowledge in ICT related fields, with demonstrable hands-on technical skills in relevant areas with certification(s) especially in Microsoft AD, Cisco networking/security/collaboration, CompTIA A+ and VSphere/Hyper-V etc.
Use of language skills
Essential: Excellent knowledge of English
Competencies
Communication
Moving forward in a changing environment
Building and promoting partnerships across the organization and beyond
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Additional Information
https://www.myjobmag.com/job/100449/ict-helpdesk-technician-world-health-organization-who