Job Summary
We are seeking an experienced and strategic HR Manager to lead our Human resources function at Bosak Microfinance Bank Limited.
The ideal candidate will develop and implement HR strategies that align with our mission to serve micro-clients and support organizational growth in the microfinance sector.
This role requires a proactive leader with expertise in talent acquisition, employee engagement, and compliance with regulatory requirements specific to the financial services and microfinance industry.
The HR Manager will play a critical role in building a motivated, skilled workforce capable of delivering exceptional service to our unique client base.
Key Responsibilities
Strategic HR Leadership:
Develop and execute HR strategies aligned with Bosak Microfinance Bank’s goals of financial inclusion, client empowerment, and operational excellence.
Collaborate with senior management to identify workforce needs that support the bank’s growth in serving micro-clients and expanding outreach.
Design and implement HR policies that reflect the bank’s commitment to simplicity, professionalism, and respect—core values driving our operations.
Talent Acquisition and Retention:
Oversee recruitment processes to attract talent with a passion for financial inclusion and experience in microfinance or related sectors.
Develop targeted hiring strategies to fill roles such as loan officers, deposit mobilization officers, and customer service staff who understand the needs of low-income and market-trader clients.
Implement retention programs, including competitive remuneration, career development opportunities, and employee welfare packages, to maintain a motivated workforce.
Employee Development and Training:
Identify training needs specific to the microfinance industry, such as customer relationship management, microcredit risk assessment, and regulatory compliance.
Design and deliver training programs to enhance employee skills in serving micro-clients, managing group lending methodologies, and promoting savings culture.
Foster a culture of continuous learning to support career progression and organizational adaptability in a dynamic industry.
Performance Management:
Establish a performance management system that ties individual and team goals to the bank’s objectives, such as deposit growth, loan portfolio quality, and client satisfaction.
Conduct regular performance appraisals and provide actionable feedback to drive productivity and accountability.
Ensure performance metrics reflect the bank’s focus on serving underserved communities effectively and profitably.
Compliance and Risk Management
Ensure HR practices comply with Nigerian labor laws, Central Bank of Nigeria regulations, and Microfinance industry standards.
Maintain accurate employee records and oversee payroll processes to ensure timely and error-free compensation aligned with industry benchmarks.
Mitigate HR-related risks by enforcing policies on workplace safety and ethical conduct.
Employee Engagement and Culture:
Cultivate a family-like, collaborative work environment that mirrors the bank’s client-centric approach, fostering teamwork and mutual support.
Implement wellness and engagement initiatives to address the stresses of working with low-income clients and market traders, ensuring employee resilience.
Act as a liaison between management and staff, promoting open communication and prompt resolution of employee concerns.
HR Operations and Reporting:
Manage day-to-day HR operations, including onboarding, benefits administration, and exit processes, with a focus on efficiency and employee satisfaction.
Monitor and report HR metrics (e.g., turnover rates, training effectiveness) to inform strategic decisions and demonstrate HR’s impact on organizational goals.
Oversee budgeting for HR activities, ensuring cost-effectiveness while maintaining competitive employee welfare packages.
Qualifications and Requirements
Bachelor’s degree in Human Resources, Business Administration, or a related field. Professional certification (e.g., CIPM, SHRM, CIPD) is mandatory.
Minimum of 7 years of progressive HR experience, with at least 3 years in a managerial role within the microfinance, banking, or financial services sector.
Strong understanding of microfinance operations, including group lending methodologies, financial inclusion principles, and regulatory frameworks.
Proven expertise in talent acquisition, employee development, and succession planning.
Excellent leadership and team management abilities, with a focus on motivating diverse teams.
Strong analytical and problem-solving skills to address complex HR challenges.
Proficiency in HR software, Microsoft Office Suite, and payroll systems.
Exceptional communication and interpersonal skills to engage employees and stakeholders effectively.
Passion for financial inclusion, adaptability to a fast-paced environment, and a commitment to fostering an inclusive, growth-oriented workplace.
Interested and qualified candidates should send their CV to: recruitment@bosakmfb.com using Job Title as the subject of the mail.
Apply via :
recruitment@bosakmfb.com
