Job Purpose
To contribute to guest comfort and ensure the daily cleaning and tidying of all the hotel bedrooms and any public areas.
To also monitor the operation efficiency of the linen service
Key Responsibilities
To ensure that high standards of cleanliness are maintained throughout the hotel, with the supervision and inspection of all guest rooms and areas.
To be fully aware of all hotel services and activities.
To allocate areas of cleaning on a daily basis fairly, in accordance with hotel procedures and hotel business.
To ensure all guest and team members laundry and dry cleaning is processed in accordance with hotel procedures, charges are raised and documentation completed for hotel audit procedures.
To be fully aware of the mini bar procedures (where appropriate).
To be fully aware of linen procedures and assist with linen stock-takes as required.
To order, receive and issue cleaning materials and carry out stock-takes as required.
To ensure the correct use of cleaning agents on all surfaces.
To assist with the periodic cleaning of areas as requested.
To be fully aware of, and strictly adhere to, security procedures laid down by the hotel and company. This to include keys, stock, cash and property.
To record and report all faults and damage arising to Maintenance.
To ensure all housekeeping equipment is used safely and effectively.
To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
To assist with the housekeeping operation as necessary, i.e. servicing of guest rooms etc.
To record, report and process lost property according to hotel procedures.
To assist with the training of team members in order to encourage and obtain maximum commitment. This to include recording of training, Induction and National Vocational Qualifications.
To review the performance of team members where this forms part of your responsibility.
To consistently deliver superior customer service through our Customer Service Programme
To be aware of and strictly adhere to fire procedure precautions and bomb threat procedures as laid down by the hotel and company in order to satisfy statutory legislation.
To comply with your responsibilities under the Regulatory Reform (Fire Safety) Order 2005 as detailed in the QMH Fire Safety Management System, a copy of which can be found in the hotel or accessed on the intranet.
To attend training when required
To be fully aware of and adhere to Health and Safety and fire procedures
To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
Entry Requirements Skills:
Attention to detail: working carefully within the minimum time
Team working
The ability to take the initiative
Good physical resilience
Organisation and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures
Discretion: not disturbing guests
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Applicants should send their applications and CV’s to: info@genesissojourner.com with the position applied for as the subject of the email
Apply via :
info@genesissojourner.com
