Description:
planning and organising accommodation, catering and other hotel services;
promoting and marketing the business;
managing budgets and financial plans as well as controlling expenditure;
maintaining statistical and financial records;
setting and achieving sales and profit targets;
analysing sales figures and devising marketing and revenue management strategies;
recruiting, training and monitoring staff;
planning work schedules for individuals and teams;
meeting and greeting customers;
dealing with customer complaints and comments;
addressing problems and troubleshooting;
ensuring events and conferences run smoothly;
supervising maintenance, supplies, renovations and furnishings;
dealing with contractors and suppliers;
ensuring security is effective;
carrying out inspections of property and services;
ensuring compliance with licensing laws, health and safety and other statutory regulations.
Job Requirement
Applicant must possess a minimum of BSC in Management, Hospitality Management or Hotel and Catering or any related field.
Appropriate personal qualities, practical experience and business acumen are generally regarded as being just as important as academic qualifications. Gaining practical hotel, catering, restaurant, or customer service work experience is essential.
Demonstrated decision making ability and leadership skills, preferably one or more years of experience in being able to direct and supervise individuals and manage work and prioritize
Excellent customer service skills
Commercial awareness
Flexibility
Good interpersonal skills
Team work skills
Must be resident in Imo State
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