Job Summary
Your key role includes receiving of money payments from guests for their lodging accommodations and any other charges they may incur during their stay, including food and beverage, room service.
Specific Duties and Responsibilities
Oversee and coordinate daily hotel operations to ensure a seamless guest experience
Develop and implement operational policies and procedures to enhance efficiency and service quality
Collaborate with department heads, including front desk, cleaners, and food and beverage, to optimize workflows
Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
Manage and optimize hotel budgets, controlling expenses and maximizing revenue
Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
Ensure compliance with all health and safety regulations, conducting regular inspections
Develop and maintain positive relationships with vendors, suppliers, and local businesses
Handle guest concerns and complaints with professionalism and a commitment to resolution
Qualifications
HND.
Attention to detail.
4-5 Years experience in the hospitality industry.
Leadership Skills.
Microsoft office proficient.
Good communication skills.
Good Negotiation skills.
Ability to work in a team.
Accountability.
Interpersonal skills.
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Interested and qualified candidates should send their CV to: kestpservices@gmail.com using the Job Title as the subject of the mail.
Apply via :
kestpservices@gmail.com