Dedicated to maintaining constant awareness of room availability, you will actively pursue strategies to achieve maximum occupancy rates.
To ensure full comprehension of the hotel’s employee handbook and strictly comply with all outlined policies and procedures.
To proactively adapt to shifts in industry standards, company objectives, or hotel operations, ensuring alignment with evolving requirements and priorities.
Guests approaching the Front Desk should be greeted promptly, courteously, and with a warm, welcoming expression.
To manage guest interactions by facilitating check-ins, addressing inquiries, handling key distribution, taking messages, and overseeing all associated tasks.
Promptly registering guests and ensuring they receive all required information.
To guarantee prompt and clear telephone responses, while maintaining a courteous and friendly demeanor at all times.
To manage room reservations proficiently and in accordance with the designated reservation form.
Maintain an accurate and current Log Book on a daily basis.
Diligently track the distribution and retrieval of hotel keys by updating Log Books to ensure accurate record-keeping.
To guarantee the accurate and complete execution of all overnight reports.
Upon finalizing the Night Audit Reports, meticulously prepare the Four Day Forecast with precision.
To perform all additional responsibilities in accordance with the overnight shift manual’s established standards and specifications.
To ensure Assistant Managers provide a warm welcome to VIP guests, they must remain vigilant about guest arrivals, promptly addressing any inquiries or concerns to ensure a seamless and memorable experience. This role requires a keen understanding of guest expectations, exceptional interpersonal skills, and the ability to coordinate with various departments to uphold the highest standards of hospitality. Assistant Managers are expected to demonstrate professionalism, discretion, and a proactive approach in anticipating and fulfilling VIP needs.
To provide counsel to the Team Leader of the Front Office regarding any questionable billing instructions.
To compile daily reports including the “Daily Special Rate List,” “Daily Upgrade List,” “Daily No-Show Cancellation List,” VIP Amenity Voucher, downtime report, and hidden remarks.
Stay informed about all hotel operations and maintain a comprehensive understanding of the hotel’s layout.
Dedicated to delivering exceptional personalized service, the incumbent will proactively anticipate and fulfill guest needs with attentiveness and care.
Responsibilities include managing guest mail, recording telephone messages, and ensuring the prompt distribution of all telexes, mail, and messages.
Responsibilities include processing packages and returning unclaimed mail to senders on a regular basis.
To distribute keys to guests and support the Front Desk team in managing guest check-ins, particularly during peak periods.
To monitor guest services activities in the lobby and verify that all designated areas are consistently attended to and maintained in a clean condition.
To deliver paging services efficiently and reliably, ensuring seamless communication between parties.
To manage check-outs for both individual FIT (Free Independent Traveler) guests and groups in accordance with established procedures.
To categorize guest bills into designated folders and confirm recurring transactions.
All guest folios must be updated promptly with every charge incurred, ensuring accurate and timely billing for services rendered.
To systematically maintain guest ledgers, ensuring they are organized in a manner that streamlines the balancing process for the night auditor.
Distinguished and greet high-value individuals, as well as returning patrons, upon their arrival.
Responsibilities include verifying the authenticity and accuracy of travel agent vouchers to ensure compliance with established policies and procedures.
The Log Book must be maintained by documenting all relevant information and guest comments.
Responsible for managing and overseeing all allocated funds, foreign currencies, and collections in accordance with established policies and procedures.
To comply with the policy, gather guest feedback via the departure questionnaire and promptly submit it to the General Manager’s Office for analysis and implementation of corrective measures.
Daily oversight is required to review balances of in-house guest accounts in accordance with established credit policies, with prompt reporting to a supervisor to ensure consistent follow-up.
We seek a dynamic individual to join our sales team, dedicated to driving guest patronage and fostering loyalty through the promotion and sale of our Loyalty Card program.
Manages all outgoing calls on behalf of guests to ensure their requests and needs are promptly addressed.
Compiles long-distance call vouchers as directed by management and accurately records the details on the traffic sheet.
The incumbent logs every individual who is paged and provides appropriate guidance based on the information received.
Maintains an extensive understanding of the hotel’s offerings and surrounding local attractions to provide exceptional service to guests.
Ensures the switchboard operates correctly to facilitate prompt and seamless transfer of both internal and external calls.
Handles incoming communications for guests and management with precision and professionalism, ensuring adherence to established standards.
Handles all incoming complaints with professionalism and diligence, ensuring timely resolution and promptly informing the Supervisor of pertinent details.
Verifies the accuracy of all call charges and ensures they are recorded appropriately.
Stays informed about potential sales opportunities to drive revenue growth.
Aims to strengthen and uphold positive public relations while consistently meeting or surpassing guest expectations.
Others
Proficient in English with fluency required; additional language skills are a plus.
A Bachelor’s degree would be advantageous, while a high school diploma is required.
Professional Experience:
Multiple years of hands-on experience in comprehensive operational management.
Proficient in utilizing Microsoft Office applications, along with Opera PMS and other pertinent software tools as needed.
Professional attire consistent with a corporate environment is required. Candidates are expected to maintain a polished and business-appropriate appearance at all times.
The uniform must be worn with professionalism and respect, embodying the values of the organization.
The uniform is required to be maintained in a clean, tidy, and well-kept condition at all times.
The employee assumes full responsibility for any damage, whether intentional or due to negligence, and will bear all costs associated with repairs, replacements, or any extra cleaning required beyond the standard service.
Consistently maintaining a polished personal appearance in accordance with the Hotel’s established standards is mandatory.
Qualifications
BA/BSc/HND , OND
Experience Required
2 - 4 years
