JOB DESCRIPTION
Provide technology, vision and leadership in the development and implementation of information technology (IT) program across all locations in which the company operates.
Lead in planning and implementing enterprise information systems to support both distributed and centralized business operations and achieve cost effective enterprise IT operations RESPONSIBILITIES
Responsible for the technology strategic planning process that will regularly evaluate emerging, new and existing technologies, information systems, and staffing, research new solutions and technologies and recommend changes covering but not limited to the following area:
Management Information systems, system and network architecture, Network communication, strategic system conversions and integrations in support of business goals
Develop and enforce operating policies and procedures to ensure the protection of the company’s IT assets and the integrity, security and privacy of information entrusted to or maintained by the company and all its business units.
Develop, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.
Oversee the linkage between external technology systems (e.g. OEMs, 3rd parties and other organisations) and the company’s IT resources; including systems for electronic data exchange.
Recommend changes to software applications based on analysis of their impact to all users requirement.
Gather and analyse the changing requirements of users and develop effective and feasible ways to satisfy user requirements.
Co-ordinate and manage reporting needs and data analysis for the company and its business units and ensure the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost effective manner.
Oversee the development, design and implementation of new applications and changes to existing computer systems and software packages.
Approve, coordinate and control all projects related to selection, acquisition, development and installation of major information systems for the company.
Review all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.
Develop and maintain corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.
Develop and monitor the approved annual operating and capital budgets for information and technology systems.
Maintain and manage relationship with OEMs and maintain knowledge of current technology, equipment, prices and terms of agreement to minimize the investment required to meet established service levels
Evaluate alternatives, perform appropriate cost-benefit analysis and recommend solutions that maximize effectiveness and minimize costs commensurate with acceptable risks.
Maintain problem logs, documenting system errors or defects.
Be responsible for training (as Trainer), coaching mentoring and human capacity development of staff and external training delegates KEY PERFORMANCE AREA:
BUSINESS DELIVERY
Enterprise Turnover Target
Individual Turnover Target
Gross Margin Target
Number of Active Customer
FINANCIAL EFFICIENCY
Net Margin Target
Commercial Departmental OPEX
PEOPLE CAPABILITY
Departmental Management to deliver Business Target
Customer Satisfaction (CSAT) REQUIREMENTS
Minimum of a Master’s Degree
Membership of recognized Information Technology professional Associations; E.g. CCNA, CCNP, CCIE, ITIL, Microsoft Certifications
Previous Information Technology experience in a multi-site Client-Server environment
Minimum of 5 years post-graduation experience SKILLS
FUNCTIONAL/TECHNICAL
Design, implementation and operation of Local and Wide Area Network
Familiarity with systems such as Windows, Unix and Linux
Knowledge of various Microsoft office Suites such as MS word, MS Excel, etc.
Network Operations and management
Exposure to environments in which shared and outsources IT solutions/platforms co-exist.
Help Desk management/Technical Support (including system troubleshooting)
Website Development and Management
Systems design and development process, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation and operational management
MANAGERIAL
Proactive self-starter
Result oriented
Strategic thinker
Assertiveness and tenacity
Ability to work with all levels of management, build partnership and teams
Highly organized with a significant ability to multitask effectively
Ability to work under pressure
BEHAVIOURAL
Leading people
Building Coalitions
Leading change
Excellent interpersonal Skills
Integrity
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