Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, corporate and individual clients.
Summary
As the Head of Operations plays a pivotal role in the development of protocols and safety standards, employing effective financial, people, and resource management strategies to ensure seamless operations.
He/She is also responsible for supervising Branch Managers’ performances, ensuring 100% actualization of set targets and eliminating any form of wastage
Specific Responsibilities
Develop and implement innovative workplace technology strategies to enhance productivity,
Ensure adherence to corporate governance standards, aiming for reduction in compliance- related issues
Ensure compliance with service benchmark requirements, with a goal of maintaining excellent service quality rating
Develop and implement travel operations processes aligned with organizational strategies, targeting improvement in process efficiency
Lead the department’s budgeting process to secure funds for operational activities, aiming for reduction in unnecessary expenditures
Spearhead initiatives to improve the overall customer service experience, with a target of achieving increase in customer satisfaction
Monitor departmental budget utilization against established work plans, aiming for reduction in budget variances
Review feedback for operational enhancements and contribute to product development, targeting improvement in operational efficiency
Lead the integration of technology applications to enhance productivity and foster innovation, with a goal of improving operational efficiency
Resolve escalated contractual issues with existing vendors and oversee contractual resolutions, aiming for reduction in vendor-related conflicts.
Requirements
First degree in Business Management or related field MBA is an added advantage.
Professional membership/certification within the industry is a mandatory
At least 6 years’ professional experience in a similar role, with 3years in a supervisory role
Experience in the travel industry is compulsory
Good decision-making ability/skill and good analytical skills are required
Good communication skills
Ability to work as part of a team and be able to achieve required results
Excellent leadership and human resources management skill and ability to motivate employees
Time management skill and good IT Skills
Ability to assist with the development of staff in order to maximize job satisfaction and performance.
Compensation and Benefits
Very attractive with numerous benefits
Apply via :
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