The Head of Fulfillment would oversee warehouse management, facilitating the Inbound, Inventory, Outbound and After Sales departments to achieve their KPIs and targets. Process standardization and optimization to improve the overall efficiency of the warehousing operations for Jumia Services.
What You Will Be Doing
Create KPIs and implement simple systems for evaluating and improving performance
Use order life analysis to monitor end-to-end warehouse process and improve operational efficiency
Setup and continuously improve warehouse operations processes
Design dashboards to easily identify bottleneck areas of the operational processes
Oversee daily reporting on Backlog / Incidents/Change/Problem tickets and SLA status
Liaise with the technical teams as well as the local teams on all matters related to warehousing systems
Controlling Out-of-Stock (OOS)
Ensure that all financial processes associated with warehouse for each financial month, quarter and year end are executed accurately and in a timely manner at Executive level
Ensure all necessary processes are in place to ensure no stock is lost in the warehouse, stock counts are accurate, and any variances are fully investigated.
Ensure adequate stock management tools and processes are in place to enable efficient working across Jumia online shops
What We Are Looking For
Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books.
Relevant professional certification in Logistics or supply chain management will be an added advantage
Minimum of 6 years FMCG, E-Commerce or warehouse management experience
Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location)
Demonstrated competency in data reporting and analysis
Experience or high level of comfort in logistics operations
Experience of E-commerce fulfillment best practice, with an understanding of customer and seller behavior
Excellent communication skills both written and verbal
Familiarity with working in a culturally diverse environment
Excellent People, Problem-solving, Negotiation, Time management and Coordination skills.
Self-Driven and great independent follow-through Ability
Strong entrepreneurial skills, leadership, and drive
Apply via :
boards.eu.greenhouse.io